Doug Kennedy
Doug Kennedy is president of the Kennedy Training Network. Doug's articles are originally published in www.HotelNewsNow.com” and AccomNews shares them with permission. Doug is a leading provider of hotel sales, guest service, reservations, and front desk training programs and telephone mystery shopping services for the lodging and hospitality industry. He continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations. Since 1996, Doug’s monthly training articles have been published worldwide, making him one of the most widely read hospitality industry authorities.