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Jaquie Scammell

Jaquie Scammell is the award-winning author of The Future of Service is 5D, Service Habits (2nd ed) and Service Mindset. She’s an eminent keynote speaker, a thought leader in the field of service leadership and the CEO and founder of ServiceQ – a business which partners with organisations to reimagine their service culture and develop conscious service leaders, engaged employees and loyal customers. Find out more at www.serviceq.co.

Exclusive Op-Ed: Are customer service roles at risk of being extinct?

Thought leader Jaquie Scammell: "It’s hard to imagine what the future of hospitality may look like, because AI and technology…

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