Sunday, July 23, 2017
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Larry Mogelonsky

Larry Mogelonsky
Larry Mogelonsky is the founder of Toronto-based hospitality consulting agency LMA Communications Inc.

The downfalls of overcharging for bottled water

You've trained your bellman, concierge and front desk staff to a tee. Your guests immediately feel welcome at your property with the awful nightmare of security lines, air travel and bag collection finally behind them. They enter their guest room, just starting to unwind, and then prominently displayed is a bottle of water with an unmistakably exorbitant price tag. And it is all for naught.

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The need for hotel careers in the face of the gig economy

As the gig economy continues to take hold in various industries, it is also changing how we think about our chosen line of work. The 9-to-5 office is eroding while working from home and working when you want behaviours are gaining widespread acceptance. The impacts for hotels are manifold.

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Valentine’s Day just two weeks away

For hotel directors of sales and marketing, Valentine’s Day is less about romance or showing one’s affection and more about delivering some semblance of occupancy during the traditionally lower-revenue tail-end of summer months (outside of the school holidays). Most plans are ideated and drawn out in broad strokes in late fall or prior to the holiday season, with tactical execution beginning …

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New year’s resolution: read one industry article every day

December is a time of gifts, holiday feasts and resolutions for the coming New Year. Instead of posting a listicle of sorts with a dozen viable self-improvement tips, I want you to focus on just one. And in order for it to properly sink in, unencumbered by the noise of thousands of other resolution articles, I’m giving it to you …

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Do you have a suite tooth?

Over the past year, I’ve stayed in 40 hotels and many fine properties have upgraded me to their suite products. With a nod to all those hoteliers who have graciously provided this bonus, I say thank you. Attempting to learn from these experiences, I ask: what makes a suite special? And, if properly differentiated, how can you fashion your suites …

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Are entry level jobs at risk with Airbnb?

Raising the argument that Airbnb’s business model does not directly support the local economy is not anything new for the hospitality industry, and even more so for real estate. However, there appears to be an additional impact on hotels, one that requires a bit of explaining. (Before we get underway, know this Airbnb is simply the largest of these alternate …

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With Google, second place is the first loser

“Second place is the first loser.” – Dale Earnhardt, American Racing Legend (1951-2001) This is a bold prediction I am about to make, and so I’ve channelled one of the boldest (and wealthiest) sportstars of our time. We all admire Google. While much is made of their self-driving car, Google Glass and other audacious new devices or applications, Google is also …

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