Melissa Kalan

Melissa Kalan will be one of the Speakers at Australia's Accommodation Industry Conference, Maximum Occupancy in Sydney next week

Demand for skilled revenue management talent is on the rise, so why are positions difficult to fill across the accommodation…

There is excess supply for demand as it trickles back, so revenue managers must consider how to capture the first-responder market segments as…

By now you have probably noticed that your booking pace has slipped for the next few months, more than likely as a…

“Every successful business person must be able to sell through the art of the written word” - Justin Ford

The number one thing that stood out was the inconsistency in the value offering to customers and the communication of…

The "walk- in": possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally…

Recently on a business trip I hired a rental car and was inundated with numerous up-selling options by the sales…

As the year gets underway, and you turn your attention to the high demand months for corporate guests, or perhaps…

At many of my training workshops, I often receive feedback from apartment-style operators suggesting their properties are – more often than not – viewed as…