Google’s marketing guru explains where Aussie accom managers are going wrong with their ‘book direct’ ad campaigns.

Resort News heard from more than 100 accom managers at a marketing masterclass in the Gold Coast last week, where Airbnb unveiled its hope for managers to become hosts.  At the ‘Explore new avenues to increase your booking revenue’ event, Airbnb and Google explained how accom managers could leverage their platforms in future to gain online bookings. They spoke about guest …

Twitter went into a meltdown over the weekend, after a hotel guest tweeted out a 'lifehack' for tricking the in-room card access. 

Tech provider, Sabre Corporation and cloud software and services provider, Cendyn have announced they will collaborate on a guest profiling service for accom providers. 

It’s not the toilet seat. I was surprised too. We’ll get to that in moment… 

accomnews  had a recent opportunity to interview Alejandro Moxey, the Director Market Management at Expedia. We asked him a few questions about some of the concerns our readers have raised over the last few months. Here's the Q&A:

We are always looking for stories and opinions to feature from within the accommodation sector. If you're a manager, housekeeper, department head, property developer, or in any way invested in Australia's accommodation industry: get in touch!

What would you do if a guest asked for ketchup on their pillow?

It might sound weird... but here's some alternatives to annoying (overplayed) lobby music that you and your guests might love (a lot)! VIDEO:

AAoA's Richard Munro argues that while tourism is a $52.9bn industry in Australia, multinational internet corporations are making huge profits in Australia's accom sector and paying little-to-no tax in this country. What's your take?