Monday, February 19, 2018

Refurbishment

Turning up the turndown service

I was recently reminded of turndown services whilst staying at a South Australian hotel. Having not requested a turndown service in some time, I arranged the service for one evening – and to my surprise, the service included everything but the ‘turning down’ of the bed.

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Are your bathrooms on point?

Do people even appreciate a good-looking bathroom? The bathroom is usually the first area that guests check for cleanliness and the place where housekeepers spend the most time; so, it’s important that the bathroom set-up is easy to keep clean, cheap to maintain and fulfils its multifaceted role. However, it isn’t all about utility: guests also want to be inspired and a little bit spoilt.

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Road test your guest’s sleep experience

Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a priority…

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Spring is here, heat up your venue

Spring has long arrived. Guests expect cooler evenings but still seek al fresco drinking, dining and socialising as part of their experience. Here are your accom property heating options... 

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Property management and the USB: “where can we charge our phones?”

When there’s only so much bandwidth floating around, it’s not easy being a guest. (It must be even worse being a property manager.) Particularly for international guests who are used to super-fast speeds in the UK, US and much of Asia, Australian wifi can be utterly frustrating. Of course, there’s still a scale of good to bad to worse and depending on location, size and structure, internet quality can still be great. Still, there’s a special kind of annoying that is particular to slow (or absent) internet when you’re paying for a room.

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