Sunday, January 20, 2019


5 tips for increasing guest satisfaction survey conversion rates

An 82 wk3 reviewpro

These days, hotel guests are inundated with requests to complete online surveys and it’s not easy to get high participation rates. Yet, guest intelligence provides hotels with actionable insight into satisfaction levels and what it will take to deliver even better experiences for future guests. It is essential to make sure guests complete your survey in order to take the …

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Are you keeping up with guest purchasing behaviour?

AN 82 wk2 tambourine

The maze of today’s travel sites have made the road to booking a hotel room a long and complicated one. The modern travel consumer visits more than a dozen places online before finally booking a room – from an OTA to a DMO site, to a last-minute hotel booking app, to Google Hotel Finder – on various devices from their …

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Franchising in Australia

Franchise Council Australia Logo

The franchise sector is a major contributor to the Australian economy, generating an estimated $131 billion in annual revenue and employing more than 400,000 people across approximately 1200 brands and 73,000 franchised units.

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