Wednesday, January 23, 2019


How Sweden took on – and won

On July 20, Sweden's Patent & Market Court asserted's narrow price parity clauses had the potential effect of restricting competition in the online travel market. The victory could lay the groundwork for us to follow suit...

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Why guests still crave the human touch

Receiving a text message asking if my room is OK - or a pre-arrival "welcome" email telling me what I already saw at the hotel’s website - evokes the same emotional reaction I have when receiving “happy birthday” texts and emails from my doctor’s office..

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