in fn
Thursday, April 27, 2017
Samsung Website Header Banner
Hirum Next Gen Website Title 728×90

Technology

New property management solution, ‘HiRUM Anywhere’

HiRUM Software Solutions has announced the launch of ‘HiRUM Anywhere’, a property management solution it claims will redefine the accommodation Industry. ‘HiRUM Anywhere’ has been designed to give property managers complete freedom, offering them the opportunity to access critical business information while on the go.  No longer will they be required to have access to a computer or the internet in order …

Read More »

Every cloud has a silver lining…

The ‘cloud’ is a household term for the majority of Australians in 2017 but does everyone actually know how it works? The reality, as with so many other things, is probably that we know just about enough to see the benefits and not quite enough to prevent catastrophe. The ‘cloud’ essentially refers to a wireless storage system where an external, …

Read More »

How to create a 360-degree customer view using data

How valuable would it be to know everything about your customer’s interactions with your competition? Creating a 360-degree customer view is considered the holy grail of customer intelligence, and you can create it, today. Would you like to know how much they’re spending, when they’re spending, why they’re buying with the competition and not you, what drives their purchase behaviour …

Read More »

Are you doing these five things to market your accom?

From claiming your business on Google to YouTube and social media images, Bronwyn White takes you through five key steps for tourism success. Claim your business on Google My Business Google is usually the starting point for most web users when searching for products online. If you want these users to find you, you need to help Google to locate …

Read More »

Big revenue management: where the rubber meets the road with big data

Sure, big data can be a marketing powerhouse, helping reach the right guest at the right time. Is there anything more important, really? Yes! Reaching the right guest at the right time with the right rate. However, that rate should not only be the product of what the guest will pay (because this can lead to a hotel full of …

Read More »

10 secrets of luxury hotel websites (part one)

Unique amenities, exclusive experiences and personalised service used to be the proprietary domain of luxury hotels … but now these offerings have become mainstream in hotels from midscale upwards. This means that high-end hospitality brands have had to raise the bar even higher to convey an extraordinary guest experience and differentiate themselves in meaningful ways. But this isn’t easy in …

Read More »

No free wifi may equal no guests

I get asked all the time by accommodation providers, ‘why should I invest in wifi technology at my site when mobile phones are coming with more and more monthly data’? Why would guests want or need my wifi when they can use their own data? Mobile phones work on the 3G/4G networks (mobile networks) provided by Telstra, Optus or Vodafone …

Read More »

Want happy guests? You have the power

Now, more than ever, your guests expect technology-based amenities to support their gadget love affair. A mobile phone has become a soul mate in all things home and work. Being torn away from a daily routine, even for something as enjoyable as a holiday, can be difficult for guests. Which is why you will rarely catch a living soul without …

Read More »

Guests demand a better-than-home TV experience

There has been a massive transformation in the world of home entertainment due to the quantity of content accessible via the internet. Consumers now absorb an enormous amount of film and TV by downloading and streaming via handheld devices or their smart TVs. Affordable, and now commonplace, in many homes smart TVs offer internet-connected activities like apps, media streaming and …

Read More »

Hospitality robot introduced to Australia

A new innovation in hospitality will be on display this week, as Konica Minolta’s Asia-Pacific Business Innovation Centre (BIC) will be showcasing Navi, a robot who is set to make ordering room service more fun. Potential customers, partners, and tech geeks alike can meet the robot, who collects and delivers room service meals and drinks from the hotel kitchen and …

Read More »