Saturday, August 19, 2017
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Technology

Want happy guests? You have the power

Now, more than ever, your guests expect technology-based amenities to support their gadget love affair. A mobile phone has become a soul mate in all things home and work. Being torn away from a daily routine, even for something as enjoyable as a holiday, can be difficult for guests. Which is why you will rarely catch a living soul without …

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Guests demand a better-than-home TV experience

There has been a massive transformation in the world of home entertainment due to the quantity of content accessible via the internet. Consumers now absorb an enormous amount of film and TV by downloading and streaming via handheld devices or their smart TVs. Affordable, and now commonplace, in many homes smart TVs offer internet-connected activities like apps, media streaming and …

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Hospitality robot introduced to Australia

A new innovation in hospitality will be on display this week, as Konica Minolta’s Asia-Pacific Business Innovation Centre (BIC) will be showcasing Navi, a robot who is set to make ordering room service more fun. Potential customers, partners, and tech geeks alike can meet the robot, who collects and delivers room service meals and drinks from the hotel kitchen and …

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How to identify guest segments with your hotel’s data

Here’s how you can use data to identify your future guests within your guest database, and use technology to get them to book directly. Time-poor urbanites For time-poor urbanites, examine each guest’s booking window and booking device. They tend to do things last-minute, because they don’t have the time to plan ahead. A booking window of 1-7 days, especially if done through …

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The first 5 seconds: is your hotel website ready?

We live in a world of instant gratification and non-stop distractions. So, all hotel marketers can surely agree that holding a guest’s attention in the digital world is difficult. We’re up against our guests’ own smartphones, websites full of intriguing content and forever-streaming social media channels. In fact, attention spans are at an all-time low. Recent studies have shown that because …

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Artificial intelligence (AI) is checking into your hotel

AI will become embedded and ubiquitous, and in the pocket of every associate and guest. Are you ready? Some industries remain stubborn and resistant to change by not embracing new technology as fast as others. However, over the last few years, the hospitality industry has seen dramatic technology changes with the sudden maturing of suppliers as a result of consolidation …

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Are you planning for your wifi’s future?

A Google search on the internet for wifi statistics can deliver to your screen a plethora of facts and figures that I could bore you with for hours. After hours of dredging through websites I have put together what I believe to be some of the most pertinent statistics about the ever-growing importance of wifi and why you need to …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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Cyber attacks increase – hospitality POS easy targets

Accommodation providers have been brutalised over the past year by a tidal wave of point-of-sale system breaches that have exposed hundreds of thousands of guests’ credit card accounts. Accommodation providers represent rich and easy pickings for cyber criminals. There’s the potential to steal information from large numbers of customers with massive potential financial gains. Attacks on accommodation chains in the …

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Netflix to expand hospitality services

Netflix and Enseo signed an agreement expanding the latter company’s rights to distribute the Netflix application on select devices to any hotel under a specific contract with Enseo in any country where the Netflix service is available. “Our partnership with Enseo brings Netflix members a high quality viewing experience on their hotel room TV,” said Paul Perryman, director business development …

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