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Thursday, April 27, 2017
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Human Resources

Turnbull mustn’t scrap accom sector needs along with 457 visas

Abrupt news today as prime minister Malcolm Turnbull announced plans to eradicate 457 visas for temporary workers. TAA and AHA offered differing opinions on how this decision will impact accommodation sector employees and employers but both emphasised the need for federal government to support regional hospitality. Tourism Accommodation Australia (TAA) said it welcomed the “revamp”, hoping it will “address genuine …

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Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

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Use video email to outsell the competition

Based on what I hear from the hotel sales and catering sales managers I train each month, the vast majority of inquiries for groups, meetings, conferences and catering events are being received electronically. Some come in via direct email; others arrive after a planner completes a “contact us” inquiry form at the hotel’s website. Most, however, arrive via third party …

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Brisbane hotel unearths artistic talent within its maintenance team

Since commissioning acclaimed Australian street artists Rone, Fintan Magee, Numskull and Beastman during its development in 2014, TRYP Fortitude Valley Hotel, Brisbane has become a well-known supporter of the arts. Its striking murals can be seen blocks away from its location on Constance Street. Now, in an interesting twist, the hotel’s management has discovered that its own maintenance manager is …

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Focus less on latest amenities, more on guest relations

According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction plateau as hotel guests come to expect amenities that used to be special perks, such as free wifi, complimentary breakfast and premium bed linens.

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1 in 2 SMEs in Australia settled for hiring someone who was “okay” versus “fantastic”, new survey claims

Finding, hiring and then retaining the right talent are among the biggest challenges facing small businesses in Australia, according to the latest study by global recruitment specialists Michael Page. 50% of SMEs surveyed said they settled for hiring someone who was “okay” versus someone who was “fantastic”. Attrition also emerged as a major concern for SMEs with 35% of those …

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Limited service does not mean limiting your imagination

Long-term capital appreciation and on-going income, coupled with perceptive timing and commitment to success will ultimately make for a highly profitable return on investment. This is why hotel investors purchase limited service properties. But it does not mean that you have to limit everything that isn’t immediately suggested in this formula. One of the secrets to limited service property success …

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Bed bugs a growing downside of more frequent air travel

International and domestic travel has never been more accessible to tens of millions of people worldwide, but it is not only people that might be aboard aircraft, ships and other modes of transport. Insect pests can also be travelling undetected, with bed bugs the most likely to cause real problems in the accommodation industry. Once fairly reliable airport sprays are …

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Cost effective innovation appeals to customer wants and needs

At many of my training workshops, I often receive feedback from apartment-style operators suggesting their properties are – more often than not – viewed as long-stay options and they find it difficult to attract the short-term guest. One quick tip is to ensure that you offer the services that appeal to this market even if you don’t! For example, I recently arrived late at an apartment-style CBD property, and after travelling all day I was starving! My …

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Penalty rate decision by Fair Work Commission: Professor weighs in

The Fair Work Commission will shortly hand down its determination on a submission from employers for variations to clauses relating to penalty rates in a number of wards under the Modern Awards Review. Professor Ray Markey, IR expert and head of the Centre of Workforce Futures at Macquarie University, was part of the review process on the impending decision and …

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