Thursday, August 16, 2018

Human Resources

7 trainer tips for hotel reservations

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to covert today's over-informed, channel surfing callers.

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Best practice for the era of electronic inquiries

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional 'people skills', which today is more formally referred to as emotional intelligence.

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Industry bodies praise new decision on penalty rates

Australia’s peak hospitality organisation, the Australian Hotels Association (AHA), and tourism accommodation body, Tourism Accommodation Australia (TAA), welcomed the certainty provided by the Fair Work Commission (FWC)’s announcement on the transitional arrangements for penalty rates.

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Scholarship winner innovates housekeeping trolley

The Weatherdon Project scholarship is awarded each year to a hospitality student of the International College of Management. Presented by the Weatherdon Corporation in association with the International College of Management, Sydney (ICMS), the scholarship is a testimony to innovation in the hospitality industry. This year it was presented to Norwegian student, Marius Lie. Mr Lie came up with the …

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