Human Resources

Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of visiting business travellers.

NSW accommodation businesses can tap into new government training designed to help them develop, promote and sell their product to a wider market.

It’s a tricky space. For example, when staff want to roll up their sleeves, do employers write in special restrictions for those who might reveal a tattoo?

Hoping to attract some new talent to the industry, Accorhotels has launched its Take off! competition, pitting hundreds of students from universities and business & hotel management schools from all over the world against each other.

Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel. Chances are that they most likely think it’s always glamourous, fun and exciting.

Accor Vacation Club, which operates in New Zealand, Australia and Indonesia, has welcomed a new addition to its senior leadership team.

The working holiday visa-holder worked for 10 hours a day, seven days a week and was paid only $900 per week with a $175 deduction for purported visa sponsorship arrangements.

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to covert today's over-informed, channel surfing callers.

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional 'people skills', which today is more formally referred to as emotional intelligence.

Australia’s peak hospitality organisation, the Australian Hotels Association (AHA), and tourism accommodation body, Tourism Accommodation Australia (TAA), welcomed the certainty provided by the Fair Work Commission (FWC)’s announcement on the transitional arrangements for penalty rates.