Human Resources
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Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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What’s the latest trend in accom training?
Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of…
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Free training to give NSW competitive edge
NSW accommodation businesses can tap into new government training designed to help them develop, promote and sell their product to…
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Tattoo taboo – can ink spell disaster for job prospects in hospitality?
It’s a tricky space. For example, when staff want to roll up their sleeves, do employers write in special restrictions…
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Hotel management school comp to design a mobile hotel takes off
Hoping to attract some new talent to the industry, Accorhotels has launched its Take off! competition, pitting hundreds of students from universities…
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Guest empathy training creates genuine experiences
Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel.…
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New Gold Coast manager from Accor Vacation Club
Accor Vacation Club, which operates in New Zealand, Australia and Indonesia, has welcomed a new addition to its senior leadership team.
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Backpacker back-paid over $18,800
The working holiday visa-holder worked for 10 hours a day, seven days a week and was paid only $900 per…
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7 trainer tips for hotel reservations
If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing…
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Best practice for the era of electronic inquiries
As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows,…
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