Saturday, October 20, 2018

Human Resources

Train your staff when to ask guests for online reviews

As an insider to the business side of the hotel industry, I certainly understand how important online guest reviews are to financial performance. While having positive customer feedback is vital to any business, it is especially important for a service business that is selling an intangible experience such as a hotel stay. Yet, as a guest, I find that when …

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What a Waste of Time!

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Based on reports from the National Centre of Vocational Education Research over many years, it has become clear with some exceptions, a number of business factors appear to influence the outcome of apprenticeships.

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What is the Age Profile of Your Workforce?


The median age of workers varies from industry-to-industry but it may be worthwhile looking at your company’s profile compared with others in the same industry and gauge whether you’re locking out some of the most skilled, productive and experienced people in our community.

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Online Food Safety Training for NSW

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After successfully providing more than 5000 Queenslanders with food safety supervisor qualifications, Southbank Institute of Technology is now a preferred supplier of hospitality training for businesses across New South Wales.

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