Opinion
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We Need to Talk About Queenstown
Is the industry and media giving an airbrushed version of Post COVID-19 tourism recovery in ANZ? Darren Lovell, chef and…
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The heart of hospitality needed now more than ever
By focusing on what guests really want - warmth, welcome and genuine interactions - true leaders will rise above the…
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Op-Ed: Boost for hotel profits and Planet Earth
How to save the world and boost hotel profits while doing it.
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Never underestimate the value of your data
Take for example the current advertising campaign being driven by Flight Centre in conjunction with Australian Tourism. You may have…
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Gaming the board: Crown Resorts shows you just can’t bet on ‘independent’ directors
What’s the difference between an independent and non-independent director? This question lies at the heart of the scandal embroiling Crown…
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6 tips for hotels, caravan parks & providers who want to accept pets
While allowing pets will increase your vacation rental pool, it will also increase the wear and tear on your hotel…
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Calls for national campaign against OTAs
Save our industry! That’s the call from one frustrated Queensland resort manager who wants to gather troops from around Australia…
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OTA rate discounting slammed by accom providers
Enforced hotel rate discounting by the two major Online Travel Agents is both "unconscionable’’ and a "stretch of Australian consumer…
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How Airbnb got its IPO plans back on track
It’s been a rollercoaster year for Airbnb and its much-anticipated plans for an initial public offering or IPO.
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This is no time for timid leadership
Our governments must co-ordinate an international strategy that not only safeguards guests' health but also creates a new travel norm…
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