Opinion

In celebration of its 100th anniversary, Hilton predicts the future trends set to dominate the travel and hospitality industry in the next 100 years.

Airbnb properties are, for the most part, peoples’ homes. If ten percent of the population has a disability, it stands to reason ten per cent of people have set up their homes to cater to their special needs.

In the war to shift share away from the OTAs and maximise direct bookings, hotel marketers have become tactical experts with their media dollars.

The right hotel is part of what makes the travel experience an interesting one. We have found some of the quirkiest hotels around to give you a memorable experience!

The in-room phone is still the main way guests order room service, they also frequently use it to call the front desk, make housekeeping requests and get advice on local restaurants and attractions.

The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root vegetable was a perfect physical representation of these root causes, so I call it the “Carrot Model".

You are never going to stop technology. You can either partner in its deployment or get run over by it. But, how do you keep things simple and find the right technology partners?

One of the thorniest dilemmas in hotel operations is whether to have to a restaurant and then how to run and manage it, according to panelists at the recent Hotel Operations Conference in London.

The clout of hotel review aggregators continues to grow, including the bigwigs Google and TripAdvisor. The question is, are you keeping up? And with whom?

Although it may offer faster speeds than NBN, 5G coverage will be limited in comparison due to network infrastructure required.