Opinion
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Train your sales and reservations team to show compassion for cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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The end of global travel as we know it: an opportunity for sustainable tourism
Considering human activities need to change if we are to avoid the worst effects of human-induced climate change, the coronavirus crisis might…
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How to work with your event partner on rescheduling events
We must remember that venues will re-open and events will happen again soon. With this in mind, begin to map…
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Apartment dwellers fearful of isolation Airbnbs
Apartment residents say their buildings could be turned into coronavirus hotspots as short-stay hosts increasingly promote self-isolation packages to guests.
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Crisis mitigation: Gain control of your hotel back
COVID-19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have…
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The vehicles driving accom performance
Moving people safely and speedily around a busy accom property can be the difference between a slick operation and a…
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Biggest challenge in living memory. A message from Dean Long, CEO of the Accommodation Association
The tourism accommodation sector is currently facing its biggest challenge in living memory. Our resilience has been tested in the…
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COVID-19: How to deal with your property’s lost revenue
You cannot influence border restrictions, flight cancellations or the corporate travel bans due to the Coronavirus outbreak. But you can…
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How marketing can help sales teams win vital group bookings
It’s important for sales and marketing teams to double down on the basics and zero in on the practical ways…
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Does isolation offer hope for embattled accom?
Prime minister Scott Morrison has announced all travellers to Australia will be quarantined for 14 days in a ramping up…
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