Opinion

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In hospitality, energy consumption never takes a break. Guests come-and-go and providers need to power their businesses around the clock.

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

An oh too familiar phone call received by the front desk of any accommodation provider is undoubtedly one that has been provoked by an unruly air conditioning remote. (Or, more likely, a guest’s inability to navigate said air conditioning remote.)

There’s a magical thing that happens when the right people share a vision.

I spoke to a property manager at a recent accommodation industry event about what is most important to them when it comes to PMS. I was expecting an answer along the lines of ‘cost-effectiveness’ but actually, they told me that the most important thing for them was ease-of-use. They wanted an interface that they could interact with as easily as they interact with their smartphone...

Management rights, whether permanent, short-term (or holiday-let), hotel or motel; can benefit from overseas or inbound business. Although the term overseas, or even global, markets can sound daunting at first...

Hotels have to consider guests when it comes to hotel products, but how often do they consider those who produce, farm or manufacture the products in hotel kitchens, guest rooms and bathrooms?

An old school sales technique that today is considered somewhat exploitative and sleazy may in fact help you shed some light on how to improve your loyalty program.

The slew of recent announcements that major chains including Marriott, Hilton and IHG will now require a minimum notice (48 hours for the first two and 24 hours for the other) to cancel a reservation and avoid a penalty should come as no surprise to anyone.