Opinion

Guest reviews are critical to an accommodation provider's success.

An Australian accommodation group is taking a stand against a global bookings giant over what it sees as a Big Brother-style diktat.

It's a backbreaking job with wages that are never exceptionally lucrative, so continuing education can go a long way to lifting team spirits.

What does attribute-based shopping mean for accommodation?

Google, Facebook and Amazon are far bigger threats to the accommodation industry than Airbnb,  a group of industry leaders has claimed.

Regulation of Sydney’s commercial short-term accommodation sector doesn’t have to be difficult, says Tourism Accommodation Australia CEO Carol Giuseppi. It is basically all about common-sense. You can have genuine home sharing, and you can also have balanced regulation which protects the rights of everyone else. Luckily, the State Government has before it the examples of international cities where action has been taken to regulate companies like Airbnb, protecting housing availability and affordability in those cities (not to mention hotel investment and jobs), while also protecting the rights of actual home sharers.

The question is: What’s specifically working right now to motivate consumers to book direct?

A luxury hotel owned by one of Australia’s largest accommodation chains has been condemned by guests as filthy and worse than a motel.

These are the nation's top 50 hotels for 2018 according to the Gourmet Traveller Australian Hotel Guide. Do you recognise any?

A new shimmering 63-storey, $300 million skyscraper that was meant to provide private residential accommodation to Melbourne's booming inner city population has instead become a quasi-hotel with dozens of rooms listed by owners and investors on Airbnb, Booking.com, Expedia and others.