Opinion

Consider how Amazon grew to the retail gargantuan it is today. Step one, see an opportunity to provide a better service by removing friction points. Step two, incremental growth through adoption and retention of loyal customers. Step three, data, data, and more data. Step four, harness data into action – innovate, enhance, and repeat.

To become more effective at communicating, information sharing needs to be digitised. Hotels need to use the kind of technology that replicates our mobile, socially connected lifestyles.

Airbnb has slammed a council decision to impose $6000 fines on the owners of unauthorised holidays lets in Byron Bay.

Not since before the 2000 Olympics has the city seen a fervour of hotel building and renovation - and this time around, the newbies are all decidedly different.

If your accommodation is looking to improve guest service satisfaction, one of the first steps mid-level managers should do is evaluate how they’re mentoring or developing front-line staff.

Australia’s hotel industry may be thriving alongside Airbnb, but smaller regional operators say the picture is very different. 

A report highlighting the health of Australia’s innovative hotel sector is proof the short-let industry is having no negative impact, according to Airbnb.

While the dust has settled following Dick Smith's impassioned video plea for Aussies to book direct with accommodation providers, moteliers say they are still reaping the benefits.

The title for this blog might be seen as clickbait to some, but I strongly believe that Facebook will buy TripAdvisor.

Should I be considering promotional video content for my property? The answer is yes..