Industry

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

An oh too familiar phone call received by the front desk of any accommodation provider is undoubtedly one that has been provoked by an unruly air conditioning remote. (Or, more likely, a guest’s inability to navigate said air conditioning remote.)

How many times have you heard the word 'luxury' in a hotel description? It seems to be one of the most abused words in the hoteliers' dictionary! I've seen many hotels claim to be luxurious, when at most they are just slightly better than average.

There’s a magical thing that happens when the right people share a vision.

The look and feel for 2017/18 interiors embraces a holistic design solution with deceptively simple sophistication. While providing practical convenience with wow, the pervading ambience is embracing comfort, tactile, and free of clutter. 

Expedia has announced global availability for Expedia PartnerCentral (EPC) Property Analytics, an action-driven insights tool for hotel partners.

Carlson Rezidor Hotel Group has announced the appointment of Katerina Giannouka as president, Asia Pacific.

Designer hotel QT Melbourne celebrated a win recently, with the Rooftop at QT crowned ‘Best Hotel Bar’ at the prestigious 2017 HM Awards.

TFE Hotels has announced that its newest property, the Travelodge Hotel Sydney Airport, has officially opened for business this past week.

I spoke to a property manager at a recent accommodation industry event about what is most important to them when it comes to PMS. I was expecting an answer along the lines of ‘cost-effectiveness’ but actually, they told me that the most important thing for them was ease-of-use. They wanted an interface that they could interact with as easily as they interact with their smartphone...