Industry

In the war to shift share away from the OTAs and maximise direct bookings, hotel marketers have become tactical experts with their media dollars.

Two leading industry bodies have condemned a $35 million cut to Destination NSW funding imposed by the state government this week.

Oaks Hotels, Resorts and Suites is moving into Queensland’s largest inland city, Toowoomba, announcing plans to open a 102-suite hotel in 2020.

Marriott international has continued its rapid Australian expansion with the debut of the Element by Westin brand in Richmond, Melbourne.

The right hotel is part of what makes the travel experience an interesting one. We have found some of the quirkiest hotels around to give you a memorable experience!

The in-room phone is still the main way guests order room service, they also frequently use it to call the front desk, make housekeeping requests and get advice on local restaurants and attractions.

The first step in conquering complaints is to understand their root causes. It occurred to me that a familiar root vegetable was a perfect physical representation of these root causes, so I call it the “Carrot Model".

Online booking site Nustay has filed a complaint with the European Union’s antitrust regulator claiming Expedia Group and Booking Holdings are trying to wipe it out.

Two years after star ratings were ditched and then reinstated, accom operators say the system is plagued by false claims and a lack of compliance.

Accom operators will be offered financial incentives to take in homeless guests for months at a time under a Tasmanian government plan to address a critical shortage of housing this winter.