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Tuesday, May 23, 2017
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Industry

SiteMinder makes two key appointments as it looks to take business to the next level

Five months into its 10th anniversary, SiteMinder announced two key appointments to its C-suite: Ken Aoyama and David Jaros, both renowned leaders in their fields, to the respective roles of chief product officer (CPO) and chief marketing officer (CMO) with immediate effect. The appointments, based in SiteMinder’s Sydney head office, conclude a two-year string of investments into the company’s global leadership …

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Pan Pacific Hotels Group announced as exclusive NTIA sponsor

The Australian Federation of Travel Agents has welcomed Pan Pacific Hotels Group to the list of 2017 National Travel Industry Award (NTIA) sponsors. Pan Pacific Hotels Group owns and manages over 30 hotels around the world, with the group comprised of two acclaimed brands: “Pan Pacific” and “PARKROYAL”. “Pan Pacific”, including Pan Pacific Perth is a leading brand in Asia …

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AccorHotels announces new general manager appointments

AccorHotels is pleased to announce the following new appointments in Australia: Monique Harmer has been appointed general manager, Pullman Cairns International & Novotel Oasis Cairns, her first appointment with the AccorHotels Network. Monique has a strong hotel background having worked with the InterContinental Hotel Group since 2003 and has been general manager at the Crowne Plaza and Holiday Inn chains …

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Watch out for post-storm scammers

NSW Fair Trading commissioner, Rod Stowe has warned Sydney folks with storm damage to be aware of scammers going door-to-door, claiming to be contracted by the State Emergency Service (SES). “Unfortunately, storms that cause significant property damage are often followed by scammers taking advantage of consumer vulnerability at a stressful and difficult time,” Mr Stowe said. “This type of misleading and …

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Recommendations for dispute resolution

With my office providing a dispute resolution service for Queensland’s community titles sector – comprising over 40,000 different schemes – it is no surprise the disputes in question traverse a range of matters. Sometimes the disputes are about tangible matters, for example, maintenance, financial management or decision-making. At other times my office sees dispute resolution applications lodged that appear to …

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Sydney’s Tank Stream Hotel appoints new business development manager

Sydney’s newest international hotel, The Tank Stream Hotel, has appointed Nigel Myers as their new business development manager. Previously Nigel was guest relations manager at the hotel. Nigel brings a wealth of hotel experience to the new BDM position, having previously worked in management positions at a range of Sydney hotels including Pullman Hyde Park, Travelodge and Stamford Plaza Sydney …

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Sydney’s most enviable address for world-class meetings & events?

With luxury woven throughout every space, one ofs Sydney’s most anticipated hotel opening of 2017, Sofitel Sydney Darling Harbour Hotel, artfully combines French elegance and sophistication with local culture, in order to curate exceptional meetings and events. Located directly opposite Sydney’s brand new International Convention Centre, Sofitel Sydney Darling Harbour Hotel will be the most in-demand hotel for guests to …

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Use video email to outsell the competition

Based on what I hear from the hotel sales and catering sales managers I train each month, the vast majority of inquiries for groups, meetings, conferences and catering events are being received electronically. Some come in via direct email; others arrive after a planner completes a “contact us” inquiry form at the hotel’s website. Most, however, arrive via third party …

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Why it’s important to let your destination shape hotel culture

Building your hotel culture to reflect that of the local community may go a long way to securing your property more bookings. Being able to stand out from the competition is a rare and powerful trait if your hotel is able to manage it. There are certainly some travellers who prefer their hotel to be like a ‘home away from …

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Parrtjima: Festival in Light to encourage NT tourists in 2017

The Northern Territory Government will present the second annual Parrtjima – A Festival in Light event in Alice Springs from Friday, 22 September to Sunday, 1 October 2017, featuring an expanded program that celebrates the magnificent Aboriginal art of Central Australia. The spectacular free public event is the first authentic Indigenous light festival of its kind and showcases the oldest …

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