Thursday, August 17, 2017
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Management

Melbourne hotel partners with local design firm to offer unique guest experience

From 17 December 2016 to 15 January 2017, summer sleepover-themed guestrooms will be offered across both Hilton Melbourne South Wharf and DoubleTree by Hilton Melbourne – Flinders Street. Two signature rooms will be interior designed by local homewares business, Sage x Clare, owned by Australian husband and wife duo Phoebe and Chris Bell, the collaboration will bring together colour and …

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Australian locals, great food, a comfy bed and wifi: how and where to have the happiest holiday

Now, global research commissioned by Booking.com, has revealed the magic ingredients to ensure holiday daydreams don’t become a holiday let-down. For many people, going on holiday is a highly anticipated moment, sometimes for months or even years, starting from research through to booking, looking at destination pictures and planning what to do during their stay. Regardless of how far in …

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Are star ratings or self-ratings better for managers?

In a hotly anticipated sequel to our 2015 opinion round-up on whether star ratings still influence bookings, accomnews spoke with a wealth of industry voices and experts about the pros and cons of star vs. self. Of course, views ranged from diplomatic to impassioned but the crux remained: of the two rating types, which holds more benefit for managers and why? …

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Focus less on latest amenities, more on guest relations

According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction plateau as hotel guests come to expect amenities that used to be special perks, such as free wifi, complimentary breakfast and premium bed linens.

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Time to check your smoke alarms

In August 2016, the Queensland parliament passed new laws relating to smoke alarms. These laws will have an impact on community title schemes. The new laws specify that every Queensland residence will need to be fitted with photoelectric, interconnected smoke alarms in all bedrooms, as well as hallways. All lots in a community titles scheme built or significantly renovated will …

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How to kill a sale

I have often been involved in transactions where the seller gave the impression of making it difficult for the buyer to do perfectly reasonable investigations. In one recent matter, the buyer wanted 14 days to make a few reasonable checks on the business. The seller agreed, but would only allow a seven-day period for it all to happen. The buyer felt …

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An end to credit card charges?

Most of us have read something in the press recently about the crackdown by the RBA stopping retailers from passing on to consumers inflated credit card charges. The new rules started September 1, 2016. Not surprisingly, I have fielded many queries from resident managers telling me that their owners are demanding that they reduce, or simply not charge, the credit …

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Drive rates with this simple trick

Make your room rates more appealing by changing just one number. Usually, establishing rate is a rational practice, based on historical trends, current market conditions and other hard data. However, many hoteliers overlook a vital aspect when determining prices: understanding the basic psychology of what makes consumers choose one price over another. This is called “price psychology” and one of …

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Time for hotels to get innovative if they want guests to “stop clicking around”

The decision by the Australian Competition and Consumer Commission (ACCC) to enshrine rate parity between hotels and Online Travel Agencies (OTAs) has created a new impetus for the hotel sector to reclaim their guests through innovative marketing strategies. The agreement – which was signed off in early September – allows hotels to offer lower rates than they provide OTAs for …

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Fair Trading Contact Centre prepares for strata law reform

NSW Fair Trading Commissioner Rod Stowe has reminded owners, tenants, strata and property managers that new strata laws will come into effect Wednesday, 30 November 2016. “We’re less than one week out from a significant update to the existing strata laws. These changes will improve strata living for over two million people who own, live or manage strata schemes across …

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