Saturday, June 24, 2017
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Management

Pass that word! How secure are your passwords?

Viruses! Ransomware! Webcams spying on users! Data bases being breached! It just goes on and on. Another 64 million personal details and passwords have been stolen and published on the web as I write. Now even the FBI admits that all their computers have their webcams taped over to prevent hackers from tracking users and their surrounds. I remind you …

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Motel leases: what are the benefits?

Leasehold motel tenure has been a very successful type of motel ownership and operation for decades. It grew very quickly in the early 1990s and has remained an attractive option for motel ownership for very good reasons.  The many benefits of owning a motel lease is why many moteliers continue to expand their motel investment portfolios. There have been many …

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Trust account audit issues

I have been seeing for some time now an increase in Office of Fair Trading activity in reviewing and penalising licensees for breaches to the Agents Financial Administration Act 2014. While some appear to be more serious in nature, the main focus appears to be educational with warnings common for first-time offences. With this in mind, I thought it prudent …

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One task every GM should do right now to increase group sales revenues

With group demand growth having levelled off or declined in most hotel markets, general managers and directors of sales are looking for ways to capture more of the market share of the business that is still out there. As I have explored many of my previous articles, the hotel sales environment has changed dramatically in recent years, yet hotel sales …

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How to identify guest segments with your hotel’s data

Here’s how you can use data to identify your future guests within your guest database, and use technology to get them to book directly. Time-poor urbanites For time-poor urbanites, examine each guest’s booking window and booking device. They tend to do things last-minute, because they don’t have the time to plan ahead. A booking window of 1-7 days, especially if done through …

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Artificial intelligence (AI) is checking into your hotel

AI will become embedded and ubiquitous, and in the pocket of every associate and guest. Are you ready? Some industries remain stubborn and resistant to change by not embracing new technology as fast as others. However, over the last few years, the hospitality industry has seen dramatic technology changes with the sudden maturing of suppliers as a result of consolidation …

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Promoting local experiences might lead to more direct bookings.

For many people, going on vacation has become about far more than finding a hotel with the best facilities, rooms and amenities. Increasingly, travellers are prioritising authentic experiences and local encounters in the destination they visit.  This is clearly illustrated by the success of Airbnb. These experiences often translate into simple but rewarding moments: finding a hip live music venue, …

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Exit planning starts now

Commencing exit planning for a motel business is never on anyone’s mind until they are ready to get out. It really should start as soon as one takes over operating a business, but this is the last thing on a new motel owner’s mind at this point.  No doubt a plan is in place for a three, five, or 10-year …

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Advertising levies: the unwritten rule

It has been an unwritten rule for many years among accountants, and probably valuers and banks, that a manager cannot make a profit from advertising levies or at least if the manager does, that profit is not taken into account when assessing the net profit of the business. The rationale for the rule is that monies paid to the manager …

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Signage: what’s the big deal?

Imagine a resort without signage… How would it be identified from the road? Once found, how would visitors know where to park or find their way around? Chaos would ensue! It would be confusing, annoying, stressful, not to mention potentially unsafe and without safety signs it could also be illegal. As resort managers, you are constantly updating, renewing, and improving guest …

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