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Thursday, May 25, 2017
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Management

Signage: what’s the big deal?

Imagine a resort without signage… How would it be identified from the road? Once found, how would visitors know where to park or find their way around? Chaos would ensue! It would be confusing, annoying, stressful, not to mention potentially unsafe and without safety signs it could also be illegal. As resort managers, you are constantly updating, renewing, and improving guest …

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Don’t let this happen to you!

Life on the internet is becoming incredibly dangerous and, unless you stay alert, the consequences can be dire – as one of my acquaintances discovered. These good people had been in business for many years and were in the process of putting their business on the market. They arrived at their computer one morning only to discover that it displayed …

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Loyalty program retooling focusses on personalisation

With online travel agents winning the war on accommodation bookings worldwide, hotel companies are revisiting loyalty programs as another marketing tool in the hope that consumers will start booking direct. Many hotel operators are hamstrung with contracts with OTAs that limit their ability to undercut pricing, with the important exception of loyalty members. Loyalty programs have been a somewhat neglected …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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Loan conditions and refinancing: it’s not that hard

In our last article, we talked about our view that we are moving into a tighter credit environment in which bank lending guidelines will become stricter. We also talked about challenges that existing borrowers are having with annual business loan reviews and extended interest-only periods. The reaction to this bulletin has been remarkable, with many business borrowers expressing concern around a …

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The power of advertising on Facebook for tourist operators

No, not stupid photos of cats or yet another incarnation of ‘keep calm and blah blah blah’ posted to the wall of your Facebook business page: we are talking Facebook advertising. Although you can argue the social media merits of Facebook, the fact people post so much of their personal lives to their profiles is actually a massive opportunity for …

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Consent to transfer of management rights agreements: what’s reasonable?

Some time ago, Resort News published an article by me on what I thought was reasonable for a body corporate to request from a buyer of management rights, in considering whether or not a body corporate committee should consent to the transfer of management rights agreements to the buyer. This is an important issue, because under the Body Corporate and …

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Is one page enough?

How things have changed! Not only from the past to today, but the rate in which it continues to change, even as I write. The past, for the web, as we use and know it today started circa 1990. The question is for you to decide if your site is up-to-date. The design rules in those days were to have …

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Unit refurb tips: is your resort looking tired?

Find out what six things need to be included in a typical guestroom refurbishment, and whether you need to do them. Resort News published another tips supplement in its last issue, this one addressing the art and necessity of refurbishment. Simone Rose from Xavier Furniture wages in on guest expectations and how to leverage those with your vision for the …

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Strata roadshow coming to town

NSW Fair Trading is partnering with the Strata Community Australia and Real Estate Institute NSW to run a roadshow of workshops in preparations for the introduction of new strata laws, which come into effect November 30. The roadshow will provide an opportunity for professionals as well as owners and tenants to find out all about the changes prior to their …

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