Management

Australia’s peak hospitality organisation, the Australian Hotels Association (AHA), and tourism accommodation body, Tourism Accommodation Australia (TAA), welcomed the certainty provided by the Fair Work Commission (FWC)’s announcement on the transitional arrangements for penalty rates.

All room maids, you would assume, know how to put together a clean and comfortable bed…

“When it comes to privacy and accountability, people al-ways demand the former for themselves and the latter for everyone else.” So said David Brin, the award-winning American scientist and science fiction author.

It has come to pass that the number of phone calls made has declined, and at most hotels the job of PBX Operator has been folded into the front desk. Guests now receive personal calls directly on their mobile phones, and hotel websites answer most basic questions that guests used to call about such as directions or transportation. In the meantime, the number of reservations booked online has increased while voice reservations have declined.

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to is hotel reception – but where should hotels draw the line with personal guest supplies, and how much can guests really expect to get for free? AccomNews asked both budget and luxury hotels what items reception should have on hand.

How will it be delivered to your complex? FTTP, FTTN, FTTPD...what does it all even mean?

Nicky Griffiths is the new management rights owner of Catalina Resort, one of the Sunshine Coast’s finest family resorts, located on the beautiful shores of Maroochydore beach.

The former general manager of Star Ratings and BIG4 alumnus spoke with accomnews about her brand-new role at Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups. “Coming from BIG4, I believe that I have a foundation of knowledge on why people buy into a franchise as well as an understanding of what makes a franchise model successful,” she …

At just five weeks old, the Accom Properties portal already has more than 1000 accommodation property listings and 14 of the leading management rights and motel real estate agencies are now registered. There has been terrific feedback from you guys, which means Accom Properties is successfully meeting a need within the industry. This was our initial goal! Site traffic has steadily increased …

Hotel and resort operator Mantra Group has signed a new ‘Gold’ level partnership with peak export tourism body, the Australian Tourism Export Council (ATEC), further cementing its commitment to supporting the success of Australia’s tourism industry. “Our industry is growing at exponential rates and our partnerships with major industry leaders like the Mantra Group, are vital to it’s ongoing success,” …