Management

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects.

When you upgrade, you want to see a noticeable difference... Otherwise, what's the point?

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to covert today's over-informed, channel surfing callers.

Consider this your quarterly performance audit, but thinking a bit more ambitiously, it is already time to look ahead to 2018! Now is the perfect time to reevaluate the goal we proclaimed at the beginning of January, but there's also enough time to plan something bold for next year.

The Australian Hotels Association (AHA) today announced it has committed to support up to 10,000 internships across the Australian hotels and hospitality industry through the Commonwealth's Youth Jobs PaTH (Prepare-Trial-Hire) program.

Mantra Group honoured its highest performers from its 128 properties across Australia, New Zealand, Indonesia and Hawaii at its annual Mantra Group Awards for Excellence ceremony held at Mantra on Salt Beach, Kingscliff on August 10.

Future planning is important in any industry, but with youth unemployment at an all-time high in Australia, and accommodation having one of the highest employee turnovers of any industry, it’s important for hotels to consider who will be managing and working in the hotels of the future.

A new tourism industry accelerator backed by some of Queensland’s biggest corporates, Amadeus and Brisbane Airport Corporation, has officially opened.

Pan Pacific Hotels Group has announced that Pan Pacific Melbourne opened on July 28. 

Cape Byron YHA is under new ownership, having been purchased by YHA to retain it in their network of 85 youth hostels around Australia.