Management

A new law allowing Kiwi customs officers to perform ‘digital strip searches’ has hit headlines around the world and prompted social media users to swear off visits to New Zealand.

Not since before the 2000 Olympics has the city seen a fervour of hotel building and renovation - and this time around, the newbies are all decidedly different.

Marriott International is further blurring the lines between homeshares and hotels with the announcement it will expand its London homesharing pilot to encompass Paris, Rome and Lisbon.

If your accommodation is looking to improve guest service satisfaction, one of the first steps mid-level managers should do is evaluate how they’re mentoring or developing front-line staff.

Australia’s hotel industry may be thriving alongside Airbnb, but smaller regional operators say the picture is very different. 

A report highlighting the health of Australia’s innovative hotel sector is proof the short-let industry is having no negative impact, according to Airbnb.

Two multi-million-dollar Australian resort developments were announced this week, but that’s where the similarity ends.

According to a recent study, Booking.com and Expedia return $16 for every dollar spent on marketing. This looks great on paper, but the reality is that over the last decade OTAs’ return on marketing investment decreased by 15 percent.

Cairns may soon become the latest international tourism hot spot to accommodate its tourists in personal sleeping pods.

While the dust has settled following Dick Smith's impassioned video plea for Aussies to book direct with accommodation providers, moteliers say they are still reaping the benefits.