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Sunday, May 28, 2017
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Management

Action Hotels PLC Novotel chosen as partner for new hotel

Action Hotels, owner, developer and asset manager of branded three and four-star hotels in Australia, has teamed up with Novotel as the brand partner for its new hotel, Novotel Melbourne South Wharf. Novotel Melbourne South Wharf is located at the Melbourne Convention and Exhibition Centre and is currently under construction, due for completion in early 2018. The hotel will comprise …

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Quest rebrand initiates next chapter for historic Hotel

The historical Grand Hotel Melbourne has officially been rebranded as a Quest property. Located in Melbourne’s CBD at 33 Spencer Street, the 4.5 Star property offers 95 apartment style accommodation options. Quest CEO, Zed Sanjana was delighted to announce the addition to the Quest Apartment Hotels group, highlighting the property’s strong appeal to Quest’s core target customer, the extended stay …

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New parks on-board at Top Parks

Independent parks group ‘Top Parks’, aims to make its presence felt in the marketplace by welcoming new parks from Victoria and New South Wales. Middle Rock Holiday Resort at Port Stephens in the Hunter region and Lake Burrumbeet Caravan Park near Ballarat have made the move to Top Parks. Top Parks Executive Chairman Richard Emerson said they embrace the independence of the …

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Every cloud has a silver lining…

The ‘cloud’ is a household term for the majority of Australians in 2017 but does everyone actually know how it works? The reality, as with so many other things, is probably that we know just about enough to see the benefits and not quite enough to prevent catastrophe. The ‘cloud’ essentially refers to a wireless storage system where an external, …

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What are some pool heating options?

If you are looking at heating your resort pool you will soon realise there are a range of different technologies on the market that all claim to best heat your pool. It can be a confusing decision to make, especially when you factor in your upfront investment, ongoing running costs and the environmental impact that your pool heating may emit. …

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How can you impress with good public washroom facilities?

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

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Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

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Wooing guests with aromas worth remembering

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

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Common issues with wifi in resorts and hotels

In the vast world of wifi technology, many resort and hotel owners are left scratching their heads as to what they need to do to provide their guests with a decent wifi connection. In this article, we will go through some common core issues with wifi in resorts and hotels. One of the main issues we see is the overuse …

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Why do our rates change? We discount when it’s slower!

Every day your hotel sales, reservations and front desk colleagues are fielding questions from both prospects and guests regarding why it is that the rates are so much higher during certain periods as compared to other dates. For convention hotels, the question might be “Why are the rates so much higher in mid-October than July?” For the catering sales manager …

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