Saturday, June 24, 2017
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Management

What are some pool heating options?

If you are looking at heating your resort pool you will soon realise there are a range of different technologies on the market that all claim to best heat your pool. It can be a confusing decision to make, especially when you factor in your upfront investment, ongoing running costs and the environmental impact that your pool heating may emit. …

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How can you impress with good public washroom facilities?

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

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Are you giving your guests enough RevPAH?

As I often say in my hospitality workshops, we in the hotel industry are in a very unique business of selling space and time, so we had better be REALLY good at the intangibles. Although we charge them for rooms, the guests are buying an overall experience that is made up mostly of human interactions. With hotel brands so quickly …

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Wooing guests with aromas worth remembering

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

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Common issues with wifi in resorts and hotels

In the vast world of wifi technology, many resort and hotel owners are left scratching their heads as to what they need to do to provide their guests with a decent wifi connection. In this article, we will go through some common core issues with wifi in resorts and hotels. One of the main issues we see is the overuse …

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Why do our rates change? We discount when it’s slower!

Every day your hotel sales, reservations and front desk colleagues are fielding questions from both prospects and guests regarding why it is that the rates are so much higher during certain periods as compared to other dates. For convention hotels, the question might be “Why are the rates so much higher in mid-October than July?” For the catering sales manager …

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Clear pathway to improved fire warning systems

Despite tragedies like the Childers Palace Backpacker’s hostel fire disaster on June 23, 2000, in which 15 backpackers perished, there are still accommodation providers that put the safety of their guests in dire peril. In June 2015, Queensland’s fire chief Katarina Carroll won a Supreme Court injunction to permanently shut down a budget accommodation fire trap in the Lockyer Valley, …

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How can smaller hotel chains compete with mega chains?

Hotel guests are increasingly valuing the digital experience – often more than other amenities a hotel might offer – but how can smaller hotel chains implement the technology to compete with ‘mega chains’? Derrick Lee, VP global & vertical accounts at ALE, shares his view on how new developments in digital communications technology are enabling smaller hospitality companies to embrace …

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