Wednesday, October 18, 2017

Management

Exclusive with Best Western’s new brand development manager

Highly regarded hotel executive Georgina Williams has recently joined Best Western Australasia as brand development manager, with responsibility for growing the group’s profile and presence in Australia and New Zealand. Accomnews spoke exclusively with Ms Williams about what it looks like to grow a membership base, and what this means for hotels.

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Road test your guest’s sleep experience

Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a priority…

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How to make your hotel family friendly

According to the Holiday Inn Resort, family holidays are the perfect opportunity for kids to “explore new destinations, make friends, and rediscover what it means to have fun”. Accomnews looked at some of the ways hotels are making themselves accessible to families, as well as how they can accommodate for all guests and generations under the one roof.

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Why hotels should make location matter

Hotels are often sympathetic to their surrounds, offering amenities and experiences that are appropriate to their location – but how important is a hotel’s connection to place and history, particularly given Australia’s rich and complex past?

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Best practice for the era of electronic inquiries

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional 'people skills', which today is more formally referred to as emotional intelligence.

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Industry bodies praise new decision on penalty rates

Australia’s peak hospitality organisation, the Australian Hotels Association (AHA), and tourism accommodation body, Tourism Accommodation Australia (TAA), welcomed the certainty provided by the Fair Work Commission (FWC)’s announcement on the transitional arrangements for penalty rates.

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