Friday, December 15, 2017

Management

Road test your guest’s sleep experience

Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a priority…

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On fire alert: what makes your property prepared?

We all saw bushfires in the news this weekend: you can never be too careful when it comes to fire safety. Nobody wants their property hitting the headlines because of fire hazards they could've avoided. So, here’s a list of handy tips and information...

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Developing your ownership-leadership

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects.

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7 trainer tips for hotel reservations

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to covert today's over-informed, channel surfing callers.

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Eliminating the off-season

Consider this your quarterly performance audit, but thinking a bit more ambitiously, it is already time to look ahead to 2018! Now is the perfect time to reevaluate the goal we proclaimed at the beginning of January, but there's also enough time to plan something bold for next year.

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