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Thursday, May 25, 2017
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Management

NRMA enters agreement to acquire holiday park operator

The NRMA has reached an agreement to acquire Australian Tourist Park Management (ATPM) in a move that will see the mobility group significantly increase its travel and tourism portfolio in Australia. ATPM has been a leader in the management and ownership of Holiday Parks around Australia for over 20 years and it currently successfully manages NRMA’s portfolio of four award-winning …

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Bad housekeepers beware!

2017 is not a year that will make excuses for bad housekeeping practices – this may be the year to make or break your accommodation – such is competition in the marketplace. Do you know if your housekeeping is up to scratch? As 2016 fades into your memory and the holiday season ends, this may be the best time to …

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Ranking the importance of your management agreements

The documentation that ‘bubble-wraps’ management rights include a caretaking agreement with the body corporate; a letting agreement with the body corporate; the body corporate by-laws; a letting appointment with each of the owners in your letting pool. I am frequently asked about the importance of each document. Consequently, I thought it might be worthwhile to rank the commercial importance of …

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Quick revenue management tips for 2017

As the year gets underway, and you turn your attention to the high demand months for corporate guests, or perhaps you are at the end of your Xmas holiday peak, it is also a good time to consider the often ‘hidden’ revenue loses that your property could be experiencing on a daily basis in both high and low demand periods …

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A happy landing for your website

A new twist from an old client on an old topic. What is the difference between a ‘home’ page and a ‘landing’ page? No, he did not want me to design a site for him but he had a new venture partner who was using terminology he did not understand. Therefore, could I please enlighten him even though his partner …

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What don’t you know about window cleaning?

I daresay there would be few, if any, of us who relish the thought of cleaning windows in our homes. Spare a thought then for situations in community titles schemes in which there is a multi-storey building where the windows need cleaning and on a regular basis. Not only does this scenario post some logistical issues – for example, how …

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Expanding loyalty in 2017: Is branding for you?

‘Branding’ can seem like a loaded word, with the violent connotation of a hot iron and loss of control, but that’s not the perceived reality for countless industry-makers around Australia. That’s why we published a supplement on the subject in our upcoming issue of AMG. Check it out here.  In the accommodation sector, branding of some sort is close to …

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5 simple ways hotels can use data to increase revenue

In 2017, it’s clear that the hospitality industry needs to prepare for even more disruptions that will unfold over the coming year. Airbnb, OTAs, start-ups, big data companies and loyalty program changes will remain the focal points to stay across this year. As a hotel digital or revenue manager, you could get caught up in the hype, continue the passive …

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TFE Hotels to take over management of Brisbane’s Gambaro Hotel

Located on Caxton St in Petrie Terrace, the 68-room five-star property will be added to the TFE Hotels Collection brand. CEO Rachel Argaman said: “It marks the start of expansion plans that will progress in 2017. We have a remarkable 17 new hotels in the pipeline, such as the spectacular Adina Apartment Hotel which will open on the former Pentridge …

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Conquering complaints™: part two

With the proliferation of online guest reviews and social media postings, training all your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry. As we explored in part one of this series, the first step in conquering complaints is to understand their root causes.  Last month we …

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