Melissa Kalan’s life philosophy is centred on the principle of ‘always learning’, and with this she empowers organisations to lead a revenue management culture from the top down that influences both profits and staff retention.
Having successfully founded ARMA – Australian Revenue Management Association, Melissa makes the specialised but critical business discipline of revenue management achievable for all accommodation operators by providing quality and accessible education pathways for their people.
Her background includes revenue management positions within Qantas Airlines domestic and international networks, and The Ritz-Carlton, Hotel Company where she held the role of Director of Revenue Management for their two Sydney properties The Ritz-Carlton, Sydney and Double Bay.
Melissa implemented best-practice techniques at various Ritz-Carlton properties in the Asia Pacific region and wrote the first nationally accredited VET short course in revenue management and the Graduate Certificate of Revenue Management in partnership with Torrens University Australia.
ARMA’s signature foundations course in revenue management known as the THINK CHANGE GROW program has been serving industry for over 6 years. Delivered 100% online, this course is interactive and engaging self-paced learning supported 7 days a week via the ARMA help line.
ARMA is also proud to be the preferred supplier of revenue management education for members of the Accommodation Association of Australia (AAoA), Tourism Industry Aotearoa (TIA) and the global customer community of STAAH.
Melissa also founded the annual APAC Revenue Management Summit held in Melbourne each year.
With a passion for revenue management and always considering herself a “student to the discipline”, Melissa is creating a fast-growing global network of revenue management focused professionals and organisations.
“Our community have said Melissa de-mystifies the revenue management process by designing step by step training material at exactly the right level for their employees. ARMA provides quality material, designs customised e-learning solutions and brings real life broad industry experience”.