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Tag Archives: amenities

Tailoring hotel offerings to growing markets

International travel is at an all-time high, particularly with the Chinese market increasing in Australia and New Zealand year on year. In light of this increase, Accomnews spoke exclusively with Oaks Hotels & Resorts’ general manager, Daniel Csortan, about the importance of understanding a hotel’s market and tailoring services and amenities.

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Focus less on latest amenities, more on guest relations

According to the J.D. Power 2016 North America Guest Satisfaction Index, the hotel industry may be reaching a customer satisfaction plateau as hotel guests come to expect amenities that used to be special perks, such as free wifi, complimentary breakfast and premium bed linens.

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