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Tag Archives: Australia

Watch out for post-storm scammers

NSW Fair Trading commissioner, Rod Stowe has warned Sydney folks with storm damage to be aware of scammers going door-to-door, claiming to be contracted by the State Emergency Service (SES). “Unfortunately, storms that cause significant property damage are often followed by scammers taking advantage of consumer vulnerability at a stressful and difficult time,” Mr Stowe said. “This type of misleading and …

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Recommendations for dispute resolution

With my office providing a dispute resolution service for Queensland’s community titles sector – comprising over 40,000 different schemes – it is no surprise the disputes in question traverse a range of matters. Sometimes the disputes are about tangible matters, for example, maintenance, financial management or decision-making. At other times my office sees dispute resolution applications lodged that appear to …

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Sydney’s Tank Stream Hotel appoints new business development manager

Sydney’s newest international hotel, The Tank Stream Hotel, has appointed Nigel Myers as their new business development manager. Previously Nigel was guest relations manager at the hotel. Nigel brings a wealth of hotel experience to the new BDM position, having previously worked in management positions at a range of Sydney hotels including Pullman Hyde Park, Travelodge and Stamford Plaza Sydney …

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Sydney’s most enviable address for world-class meetings & events?

With luxury woven throughout every space, one ofs Sydney’s most anticipated hotel opening of 2017, Sofitel Sydney Darling Harbour Hotel, artfully combines French elegance and sophistication with local culture, in order to curate exceptional meetings and events. Located directly opposite Sydney’s brand new International Convention Centre, Sofitel Sydney Darling Harbour Hotel will be the most in-demand hotel for guests to …

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Use video email to outsell the competition

Based on what I hear from the hotel sales and catering sales managers I train each month, the vast majority of inquiries for groups, meetings, conferences and catering events are being received electronically. Some come in via direct email; others arrive after a planner completes a “contact us” inquiry form at the hotel’s website. Most, however, arrive via third party …

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Ancillary revenue: strategic, consistent, targeted

Recently on a business trip I hired a rental car and was inundated with numerous up-selling options by the sales agent at the check-in counter. I found this amusing, as I knew the strategy was to increase ancillary revenue, and I was impressed at the consistent level of up-selling to customers taking place from across the counter. They almost convinced …

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Gold, Silver, Bronze for BIG4 at Australian Tourism Awards

BIG4 Holiday Parks demonstrated its category leadership as the network took home the top three ‘Caravan & Holiday Parks’ spots at the 2016 Australian Tourism Awards, held in Darwin this weekend. For the second year in a row, BIG4 Deniliquin Holiday Park was crowned gold, while BIG4 Adventure Whitsundays took out Silver and BIG4 Beacon Resort the Bronze. CEO of …

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New Australian Boutique Hotel Brand launches in Cronulla

Event Hospitality & Entertainment has announced a new boutique hotel brand for modern business and leisure travel, Eventhouse Hotels. After extensive revitalisation, Rydges Cronulla has transformed into Eventhouse Cronulla marking the first of the Eventhouse Hotels. Fresh, inspired and coastal cool sets the scene for the first Eventhouse; a beach-chic design by Shelley Indyk in collaboration with Anna Roberts, both …

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Industry responds to penalty rate reveal

In the days following Fair Work Commission’s decision signalling penalty rate reform, the accommodation industry has had a mixed response. The issue is one that seeks to balance the need for a healthy market with competitive hours and fair wages. Some concern for hospitality workers The FWC has officially backed a submission to reduce Sunday penalty rates for full-time and …

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Are you doing these five things to market your accom?

From claiming your business on Google to YouTube and social media images, Bronwyn White takes you through five key steps for tourism success. Claim your business on Google My Business Google is usually the starting point for most web users when searching for products online. If you want these users to find you, you need to help Google to locate …

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