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Tag Archives: Australia

The renovation equation: turning new rooms into new profit margins

Maintaining facilities to the standards expected by guests, and determining how and when to upgrade those facilities, is one of the biggest challenges faced by any accom owner. It is a simple fact that eventually every property will need an upgrade. However, there are strategies that can be followed to minimise disruptions and maximise the potential benefits of a renovation. Accom owners that …

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Two Canberra hotels take home national property awards

In a boost for Canberra’s already thriving tourism industry, two hotels – Little National Hotel and the Vibe Hotel Canberra Airport – took home national awards at the 2017 Property Council of Australia/Rider LevettBucknall Innovation and Excellence Awards in Sydney. Little National Hotel, owned and nominated by Doma Group, was presented with the KONE Award for Development Innovation, after last month winning …

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Vivid Sydney’s lights heat up hoteliers’ winter nights

Last-minute demands for Sydney hotels will likely spike in coming weeks, with the ‘high voltage’ of arrivals in town for Vivid Sydney Festival. Expedia group data has revealed nearly 80% of stays were booked during the festival or within one month of the opening night in 2016, boosting occupancy and higher room rates during the traditionally quieter months, and visitor …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Chinese tourists create high demand for Australian hoteliers

Australia has created an enticing formula to entice more Chinese tourists by adding more flights, offering 10-year visas and promoting a better exchange rate, however some Australian hoteliers feel there aren’t enough hotel rooms in the country to keep pace with demand from China and other large international markets. Chinese tourism to Australia is at a record high, with more …

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Things hotel managers love to hear from guests

One of the key roles as a hotel manager is being able to draw the line between good and bad service, and when it comes to proving your hotel’s service quality to your guests it can often be quite challenging. What your guests tell you as a hotel manager usually needs to be taken as gospel, and if you believe …

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Hotel marketing: 9 things that work

Marketing can often seem like a bottomless pit of possibilities. The days of investing in only a few marketing channels are long gone. Now, there are endless ways to reach potential guests and drive direct bookings, leaving some hotel marketers paralysed or flustered over the overwhelming task of choosing what to focus on. So, we’re here to narrow down the field. …

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Air Canada adds seasonal service to Melbourne

Air Canada last week announced they would be expanding its Australian flight network during peak northern hemisphere winter. They are adding new non-stop Boeing 787-9 Dreamliner services to go between Melbourne and Vancouver from December 3, 2017 to February 4, 2018 to cater to anyone wishing to travel over the Christmas period. General manager Australia and New Zealand, Paul McLean …

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Major hotel operator sets sights on Australia

Marriott International has earmarked Australia as a growth centre, introducing new luxury brands opening in Sydney will be the Ritz-Carlton at The Star, and W Hotel at Darling Harbour and the upmarket brand St Regis in the future. In Melbourne, the W Hotel on Collins Street will open in 2020. It is being developed in partnership with Daisho Development Melbourne and Cbus Property …

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Hotel Indigo Melbourne Docklands announced for 2019

Intercontinental has signed a management agreement with family-run developer Salta Properties to open a 170-room Hotel Indigo in its new building in Docklands, the first bespoke Indigo brand hotel to open in Melbourne. The Indigo Hotel, to be included in a 26-level apartment building at 699 La Trobe Street, will be Intercontinental’s second offering of the brand in Australia and …

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