Thursday, September 21, 2017

Tag Archives: Australia

The incredible OTA stat that everyone has forgotten about…

Sometimes, we all need to be reminded of just how much we’re throwing away by leaning too heavily on OTAs as a primary source of online bookings. Everyone knows that OTA bookings cost more, but very little is ever made of the amazing fact that OTA bookings are usually much lower in total value than direct bookings. Siteminder, which is in a position to …

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Train your staff when to ask guests for online reviews

As an insider to the business side of the hotel industry, I certainly understand how important online guest reviews are to financial performance. While having positive customer feedback is vital to any business, it is especially important for a service business that is selling an intangible experience such as a hotel stay. Yet, as a guest, I find that when …

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Tourism growth looking good but backpackers dry up, report indicates

The latest International Visitor Survey (IVS) figures released this week have highlighted a continuing strong performance by the Australian tourism industry, with 10 percent growth in visitor arrivals to 7.2 million and record expenditure of $38 billion (+14 percent) in the 2015-16 year, compared to the year before. The only sector to have gone backwards is the backpacker sector, which …

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FWC report due but will anything change?

The seemingly eternal and unsolvable controversy over penalty wage rates for weekends and holidays always evokes reader response that ranges from mild anger to outrage. There are always the two camps: don’t touch it, it is sacrosanct; and rid us of this scourge. Fortunately, there appears to be a growing middle-of-the-road group as well that prefers to keep penalty rates …

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Is one page enough?

How things have changed! Not only from the past to today, but the rate in which it continues to change, even as I write. The past, for the web, as we use and know it today started circa 1990. The question is for you to decide if your site is up-to-date. The design rules in those days were to have …

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Star Ratings announces new business development manager

The newest member to join the Star Ratings team is business development manager, Michael Anderson. Michael was previously the national commercial account manager at Sleepmaker for four years. The firm announced: “With the knack of talking the legs off a donkey, Michael comes to us with over 20 years of experience in the hospitality industry. We are excited to welcome …

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New research highlights pet peeves of travellers

It doesn’t matter what the age, gender or region of the world—travellers say their biggest pet peeve when flying is the person sitting right behind them kicking their seat. This is one of the many findings of a new international survey on the global travel experience. The new study indicates that today’s travellers are highly sensitized to the need for careful …

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Sunshine Coast chuffed with 26.7% international visitor expenditure rise

International visitors to Sunshine Coast are not only staying longer, but spending considerably more, according to the latest International Visitor Survey (IVS). Figures show expenditure of $245.3 million for the year-to-the-end-of-June 2016, a rise of 26.7% compared to the year before. The record result was revealed this week in IVS figures produced by Tourism Research Australia. Key figures include (figures …

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ULTIQA Resorts acquires Broadbeach’s Beach Haven Resort in hotly contested management rights sale

Gold Coast-based resort group ULTIQA Resorts has acquired the management rights for Broadbeach holiday landmark, Beach Haven Resort. ULTIQA Resorts managing director Mark Henry said the purchase of Beach Haven Resort complements its long-term expansion strategy. “When the rights were released to the market, we were extremely bullish given Beach Haven’s prime location so close to the beach and its …

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EXCLUSIVE: how is Best Western targeting millennials?

Watch Best Western’s head of commercial Steve Richards talk to us about OTAs, new development boom areas and how the chain is tackling millennials!   The conference was an exciting event for everyone involved, held over several days on the Gold Coast. accomnews caught up with Mr Richards to chat about new projects in the Best Western pipeline, boom areas …

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