bookingHow guests decide whether to buy on your hotel website 6 years ago Creating trust, experts say, is not as simple as just touting your brand affiliation or TripAdvisor rating...Damaging impact of OTAs 6 years ago Giant global online travel agencies are having a corrosive impact on accommodation businesses, according to the results of a new…Personal thoughts and observations on hospitality, part one 6 years ago As editor emeritus of Resort News I have spent the first two years of my retirement visiting all the places…The changing value of the channel 7 years ago The "walk- in": possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally…Are chat bots the new way to book accom online? 8 years ago Following news of Kayakâs new Facebook messenger booking app, will chat bots become the next big thing for hospitality booking…