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booking

How guests decide whether to buy on your hotel website

Creating trust, experts say, is not as simple as just touting your brand affiliation or TripAdvisor rating...

Damaging impact of OTAs

Giant global online travel agencies are having a corrosive impact on accommodation businesses, according to the results of a new…

Personal thoughts and observations on hospitality, part one

As editor emeritus of Resort News I have spent the first two years of my retirement visiting all the places…

The changing value of the channel

The "walk- in": possibly the lowest cost channel available to us, just not enough volume or consistent volume to totally…

Are chat bots the new way to book accom online?

Following news of Kayak’s new Facebook messenger booking app, will chat bots become the next big thing for hospitality booking…

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