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Six ways to strategize with RMS during a crisis

It’s challenging to say the least when we’re faced with the reality of today: lack of staff, closed hotels, rapidly…

Part 3: Where has all the profit gone?

In parts one and two of this series, we took you on a journey from ‘the good old days”, where…

Train your sales and reservations team to show compassion for cancellations

As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…

Crisis mitigation: Gain control of your hotel back

COVID-19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have…

How marketing can help sales teams win vital group bookings

It’s important for sales and marketing teams to double down on the basics and zero in on the practical ways…

COVID-19: How to deal with your property’s lost revenue

You cannot influence border restrictions, flight cancellations or the corporate travel bans due to the Coronavirus outbreak. But you can…

Seclusion is sector’s new sales pitch

Accom is turning lemons into lemonade by looking to cash in on the growing demand for self-isolation.

$715m for Australian airlines as global industry faces collapse

The government has committed $715 million to prop up Australian carriers as a peak aviation body warns airlines across the…

Five copywriting tips to grow your conversions

“Every successful business person must be able to sell through the art of the written word” - Justin Ford

Does isolation offer hope for embattled accom?

Prime minister Scott Morrison has announced all travellers to Australia will be quarantined for 14 days in a ramping up…

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