Saturday, April 21, 2018

Tag Archives: Communication

Tourism’s dirty little secret

Making headlines recently was a scathing report from Oxfam, an international development agency for advancing women's right, detailing the personal and systematic abuse that housekeepers suffer throughout the course of their average workday. 

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Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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How hotel website design affects ADR

Smart hotel websites can stimulate higher perceived value and ADRs. Your hotel website is the first place virtually all of your future guests will engage with your property and set expectations. But more importantly, as hotels struggle to increase rates in the face of new supply and maxing occupancy… your hotel website can actually help you to sell guestrooms at …

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The communications hierarchy in 3 principles & 5 tips

For going on a decade now, Larry Mogelonsky has encouraged professionals to reexamine their B2B and B2C communications in terms of how the medium impacts the message itself. To help organise his thoughts on the matter, he proposed a heirarchial flowchart outlining 13 different forms of modern communications based on the level of importance conveyed by each.

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