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Communication

How hoteliers can avoid the email overload

It’s easy to get lost in an inbox full of messages, but here are some ways for hoteliers to better…

Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…

How hotel website design affects ADR

Smart hotel websites can stimulate higher perceived value and ADRs. Your hotel website is the first place virtually all of…

Is your revenue manager the next superhero?

A top agent for your hotel, the revenue manager is charged with bringing back much needed zing into your revenue…

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