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TFE Hotels to take over management of Brisbane’s Gambaro Hotel

Located on Caxton St in Petrie Terrace, the 68-room five-star property will be added to the TFE Hotels Collection brand.…

Predictive intelligence: the path to loyalty & beyond

I once stayed in the most charming bohemian B&B owned by a Belgian chef. From the twice-weekly supper club to…

10 secrets of luxury hotel websites (part two)

Here’s part 2 and the final five tips for luxury hotels and resorts: 6) Luxury hotel websites synthesise design and…

5 simple ways hotels can use data to increase revenue

In 2017, it’s clear that the hospitality industry needs to prepare for even more disruptions that will unfold over the…

The definition of a hotel just got broader

Guest review site TripAdvisor released its 15th annual Travellers’ Choice Hotel Awards naming the best hotels in Australia, and two…

Conquering complaints™: part two

With the proliferation of online guest reviews and social media postings, training all your guest contact colleagues to properly respond…

$6.5m Pullman Reef Casino Hotel refurbishment set for Cairns

The five-star Pullman Reef Hotel Casino in Cairns has completed an extensive $6.5 million refurbishment program extending to all level…

Scoot appoints new general manager

Scoot has appointed a new general manager, Australia (Jared Simcox) effective immediately. Jared’s roots have been firmly planted in all…

Tourism Tasmania excited about Oscar-tipped film, Lion

After receiving a slew of award nominations, including the Academy Award, Lion has brought the natural beauty of Tasmania to…

Marriott International caps 2016 with global expansion

The hotel company has announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record…

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