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Tag Archives: events

Are you being proactive enough?

There is no doubt that the overwhelming majority of accommodation managers are passionate about the cleanliness of their establishments. While the cleaning of bathrooms and hard surfaces is usually of a very high standard and guests are okay with this, there are areas of a guestroom that they suspect (and perhaps rightly so) are neglected. Before kicking off their shoes …

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How can a WWII scientist help your hotel survive?

In WWII, Allied planes would often return to their bases with hundreds of holes from enemy guns. This inspired crafty ground crews to bolt on metal plating over the holes to strengthen the planes and prevent future losses. They assumed that the evidence clearly indicated where they should place the extra protection. But one American scientist wasn’t so sure…  Abraham Wald, …

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QTIC’s idea to rort visitors angers industry

Tourism is booming. Visitors are flocking into Australia from everywhere. Domestic visitor arrivals have never been this good. Isn’t it fantastic? Yes, let’s tax them. That’s the Australian way – it seems. Fortunately, at last, federal and state governments are not buying into it. New moves are under way to slug hotel guests with a bed tax in Queensland to …

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Genuine sharing is fine but commercial short-stay operators need to be regulated

Tourism Accommodation Australia (TAA), said that the NSW government’s response to the Parliamentary Review into short term letting was an acknowledgment that unregulated short-term letting in residential communities was a complex issue where the benefits had to be carefully weighed against the far-reaching and potentially negative consequences. TAA CEO, Carol Giuseppi, said the accommodation industry had no issues with the …

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One step closer to regulating short-term lets?

The short-term accommodation industry and the community will be part of a broad consultation led by the NSW Government to address private holiday letting. In October 2016, the NSW Parliament Legislative Assembly Committee on Environment and Planning made a number of recommendations to the Government relating to planning matters and strata laws following its public inquiry on the Adequacy of …

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How often does feedback get ignored?

According to a new global research study from Qualtrics, which surveyed 1700 travellers including respondents from Australia and New Zealand, a significant proportion of holidaymakers in Australia and New Zealand believe their hotel and airline feedback never reaches anyone who can make a difference. When it comes to hotels, guests believe feedback is ignored almost half of the time (46 …

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Can too many options annoy guests?

Travellers presented with an overwhelming choice of holiday destinations are more likely to be dissatisfied with the one they ultimately select, according to research by The University of Sydney Business School. A research article titled Too many destinations to visit: Tourists’ dilemma? also says the problem has been aggravated by the internet, and calls on travel companies to proactively guide …

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Loyalty programs: what’s the point?

There are many points of view on whether a loyalty program is a valuable and viable strategy for travel and accommodation providers. The proof of their success is hidden in the financial reports of each business that has one, and the various media stories (just search ‘hotel loyalty program mergers’) that share how many members the various programs have and …

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Direct bookings present the biggest challenge for hotels of all sizes

Managing a hotel is akin to a juggling act. Hoteliers are constantly switching between tasks, projects, and priorities – everything from revenue management to delivering a great guest experience. New research from SiteMinder has revealed what keeps hoteliers, all around the world, awake at night. The cloud platform asked hoteliers, both independents and groups, to rank the biggest challenges they believe their …

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