Tag Archives: events

Predictive intelligence: the path to loyalty & beyond

I once stayed in the most charming bohemian B&B owned by a Belgian chef. From the twice-weekly supper club to the eclectic artwork, everything about this B&B was special, but more than those things, it is the relationship I developed with the owner that keeps me wanting to go back. Upon my leaving, she said: “Next time, when you write …

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10 secrets of luxury hotel websites (part two)

Here’s part 2 and the final five tips for luxury hotels and resorts: 6) Luxury hotel websites synthesise design and e-commerce Clearly, luxury hotels need to be vigilant about their online presentation and perception, but the savviest upscale properties understand that e-commerce tactics and visually arresting design CAN coexist beautifully … and profitably. A few elements to keep in mind: …

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The definition of a hotel just got broader

Guest review site TripAdvisor released its 15th annual Travellers’ Choice Hotel Awards naming the best hotels in Australia, and two holiday parks were included on the list. The rankings, based on millions of reviews, represents the collective opinion of the travelling public and indicates a growing trend in the understanding of accommodation, facilities and experiences available within the holiday park …

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Conquering complaints™: part two

With the proliferation of online guest reviews and social media postings, training all your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry. As we explored in part one of this series, the first step in conquering complaints is to understand their root causes.  Last month we …

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Scoot appoints new general manager

Scoot has appointed a new general manager, Australia (Jared Simcox) effective immediately. Jared’s roots have been firmly planted in all aspects of aviation. Having once dreamt of becoming a pilot, he has also experienced life as a musical tour manager in NZ and learnt the ropes as a young ground handler at airports in New Zealand. Migrating to Australia in …

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Tourism Tasmania excited about Oscar-tipped film, Lion

After receiving a slew of award nominations, including the Academy Award, Lion has brought the natural beauty of Tasmania to the attention of international movie-goers. “The production was supported by the government through the provision of on-ground production support and it showcases iconic Tasmanian locations to the world including kunanyi/Mount Wellington, Cockle Creek, Bruny Island and the Tasman Peninsular,” said …

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10 secrets of luxury hotel websites (part one)

Unique amenities, exclusive experiences and personalised service used to be the proprietary domain of luxury hotels … but now these offerings have become mainstream in hotels from midscale upwards. This means that high-end hospitality brands have had to raise the bar even higher to convey an extraordinary guest experience and differentiate themselves in meaningful ways. But this isn’t easy in …

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Tourism Tribe shares video prepping providers for Chinese visitors

Tourism Tribe, an online learning hub for tourism businesses, has released a program of new educational tools to help tourism businesses get ready for Chinese visitors. Through a partnership with University of Queensland and China experts, industry can now access online advice about digital marketing, social media, customer service and culture to plan their approach to the rapidly growing China tourist market. The China …

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Adding the personal touch in an age of digital communications goes a long way

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

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