Saturday, December 15, 2018

Tag Archives: events

AccorHotels & Atout France magnifique ‘night in Paris’ soiree

Le Moulin Rouge, Champagne, caviar and French Joie de vivre filled the ballroom at Sofitel Sydney Wentworth on Monday, September 5, in celebration of AccorHotels’ 25th anniversary in Australia. Themed ‘A night in Paris’, and hosted in partnership with Atout France, AccorHotel put on a glittering evening to remember for 400 special guests. Performers The Chicago’s were specially flown in …

Read More »

Did ACCC clamp down hard enough on OTAs? Industry responds to “hidden arrangement”

Tourism Accommodation Australia and Accommodation Association of Australia have both expressed concerns about the recent agreement between the Australian Competition and Consumer Commission (ACCC) and Online Travel Agencies (OTA) – Booking.com and Expedia – in regard to restrictive price practices. In a statement on Friday, ACCC chairman Rod Sims said: “The ACCC commenced its investigation after accommodation providers raised a …

Read More »

10-year agreements are here to stay

The new strata laws in New South Wales will start on November 30, 2016. The laws will affect more than a quarter of the population of NSW. The review process When the review of the current legislation first commenced, there was a real push from some owner groups to reduce the maximum term of caretaking agreements down to three to …

Read More »

Cyber attacks increase – hospitality POS easy targets

Accommodation providers have been brutalised over the past year by a tidal wave of point-of-sale system breaches that have exposed hundreds of thousands of guests’ credit card accounts. Accommodation providers represent rich and easy pickings for cyber criminals. There’s the potential to steal information from large numbers of customers with massive potential financial gains. Attacks on accommodation chains in the …

Read More »

Up your visual appeal to get more bookings

Contrary to what many believe, people make purchase decisions based on emotions and how something makes them feel — not on facts or figures. Luckily for hotel marketers, evoking powerful emotions from your target audience is as easy as a few simple tweaks to your existing materials. Out of the five senses, it’s the sense of sight that remains the …

Read More »

New strategies to help tourist accommodation industry grow even faster

The Queensland and national accommodation industries have now been recognised by the state and federal governments as the leading edge businesses to rebuild long-term stability in the economy and as a commitment, are developing and implementing policies to aid the industry businesses at all levels. Continuing increases in both domestic and international tourist figures have activated government’s at all levels …

Read More »

Four Seasons Hotel Sydney announces renovation

Sydney’s best located five-star hotel, Four Seasons Hotel Sydney has announced the renovation of its Executive Club, transforming the exclusive level 32 venue into a luxury residential-style retreat overlooking the harbour. The iconic hotel in Sydney’s The Rocks will close its Executive Club from 25 September 2016 to undertake an extensive enhancement program, reopening in December 2016 as a stylish …

Read More »

The incredible OTA stat that everyone has forgotten about…

Sometimes, we all need to be reminded of just how much we’re throwing away by leaning too heavily on OTAs as a primary source of online bookings. Everyone knows that OTA bookings cost more, but very little is ever made of the amazing fact that OTA bookings are usually much lower in total value than direct bookings. Siteminder, which is in a position to …

Read More »

Train your staff when to ask guests for online reviews

As an insider to the business side of the hotel industry, I certainly understand how important online guest reviews are to financial performance. While having positive customer feedback is vital to any business, it is especially important for a service business that is selling an intangible experience such as a hotel stay. Yet, as a guest, I find that when …

Read More »

Tourism growth looking good but backpackers dry up, report indicates

The latest International Visitor Survey (IVS) figures released this week have highlighted a continuing strong performance by the Australian tourism industry, with 10 percent growth in visitor arrivals to 7.2 million and record expenditure of $38 billion (+14 percent) in the 2015-16 year, compared to the year before. The only sector to have gone backwards is the backpacker sector, which …

Read More »