front desk

As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest...

Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018.…

and how to avoid them... Observations from an industry reporter that might save you a few dollars. 

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to…

Here are five must-do tasks to ramp up for your 2017 revenue goals: Evaluate the true needs of your hotel’s…