Guest experience

As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once…

Having narrowly missed out on hotel accommodation in a small town for a big wedding, I turned to my only…

The hotel was also lauded for its world-class waste management and sustainability practices, which have resulted in recycling targets being…

As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest...

Simon McGrath, chief operating officer of AccorHotels Pacific said the organisation takes corporate responsibility seriously and winning this award is…

If you didn't Instagram it, did it really happen? An ever increasing number of Australians are on the social photo…

Looks like we might have been going about this all wrong. The thought that a guest’s primary travel concern is…

Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour…

The Star Gold Coast has been named Queensland’s most luxurious and prestigious place to stay and dine at the Queensland…

Benchmarking is the new black according to the founders of online tourism hub, Tourism Tribe, which are the industry partners…