Guest experience
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Industry
True hospitality starts with the human heart
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once…
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Industry
Privacy or pleasantries? A personal Airbnb predicament
Having narrowly missed out on hotel accommodation in a small town for a big wedding, I turned to my only…
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News
Best ‘Luxury Accommodation’ award
The hotel was also lauded for its world-class waste management and sustainability practices, which have resulted in recycling targets being…
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News
AccorHotels wins prestigious Banksia Sustainability Award
Simon McGrath, chief operating officer of AccorHotels Pacific said the organisation takes corporate responsibility seriously and winning this award is…
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Industry
We’re using the wrong message to fight OTAs
Looks like we might have been going about this all wrong. The thought that a guest’s primary travel concern is…
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News
The Gold Coast’s most luxurious and prestigious hotel named
The Star Gold Coast has been named Queensland’s most luxurious and prestigious place to stay and dine at the Queensland…
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News
Who’s behind the ‘Best of Queensland’ initiative?
Benchmarking is the new black according to the founders of online tourism hub, Tourism Tribe, which are the industry partners…
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