Guest experience
-
Management
Luxury through the eyes of an executive housekeeper
Highly respected within the accommodation industry, Marian Stratford is the executive housekeeper at Sofitel Melbourne on Collins, an elegant and…
Read More -
News
Queensland’s North Stradbroke Island adds a touch of glam
Following the success of last year’s ‘pop up’ Flash Camp on North Stradbroke Island, Straddie Camping has launched a permanent…
Read More -
News
Leadership lessons learned
Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided…
Read More -
News
Keep up with digital trends in short-term holiday letting
The investment property you bought ten or twenty years ago near the beach that’s always been a 'nice little earner'…
Read More -
Industry
What should hoteliers know about virtual reality?
To discover more about virtual technology and the ways hotels can, and are, using it to improve their business results,…
Read More -
Industry
How well does Airbnb manage guest reviews?
Every hotelier knows how important online reviews are, and how damaging they can be if they’re unfavourable.
Read More