guests
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Industry
Train your sales and reservations team to show compassion for cancellations
As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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Industry
The end of global travel as we know it: an opportunity for sustainable tourism
Considering human activities need to change if we are to avoid the worst effects of human-induced climate change, the coronavirus crisis might…
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Industry
Apartment dwellers fearful of isolation Airbnbs
Apartment residents say their buildings could be turned into coronavirus hotspots as short-stay hosts increasingly promote self-isolation packages to guests.
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Management
Crisis mitigation: Gain control of your hotel back
COVID-19 has attacked and crisis is looking through the door. How to stay afloat without tarnishing the brand you have…
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Management
The vehicles driving accom performance
Moving people safely and speedily around a busy accom property can be the difference between a slick operation and a…
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Developments
Seclusion is sector’s new sales pitch
Accom is turning lemons into lemonade by looking to cash in on the growing demand for self-isolation.
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Management
COVID-19: How to deal with your property’s lost revenue
You cannot influence border restrictions, flight cancellations or the corporate travel bans due to the Coronavirus outbreak. But you can…
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Developments
Does isolation offer hope for embattled accom?
Prime minister Scott Morrison has announced all travellers to Australia will be quarantined for 14 days in a ramping up…
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Marketing
Five copywriting tips to grow your conversions
“Every successful business person must be able to sell through the art of the written word” - Justin Ford
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Industry
The most unwelcome guests…
It's been a horror summer tourism season, but as accom looks to fill autumn and winter beds there’s one visitor…
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