Tag Archives: guests

Kakadu has launched a series of events and accommodation upgrades as it bids for a bigger slice of the booming Australian tourism market.

Shady verandahs, interesting smells and food resembling a dog’s breakfast will top the list of requirements for Britain’s newest accommodation reviewer.

A glut of unregulated holiday homes in Western Australia’s Margaret River may be putting guests at risk of bushfires, residents claim.

Scavenger hunts and vine burnings will add some spice to work conferences at Oaks Hotels and Resorts this winter.

Australians are holidaying at home in record numbers, new figures show.

1) Keep things simple. It’s easier to relax when there’s less clutter. 2) Offer something authentic. If you’re a little country cottage, don’t prioritise heated floors & cable TV. 3) Lose the focus on technology. People like to get away from it all. 4) Offer genuine service through staff that truly enjoy interactions with people. 5) Embrace what makes you different and don’t be afraid to try something new.

Guest empathy training is important because, more often than not, those who work in hotels have limited experience with travel. Chances are that they most likely think it’s always glamourous, fun and exciting.

As Autumn descends March 1, it is worth taking a few easy measures to ensure your pool area is up-to-scratch and enticing no matter what the weather. Especially considering the cost of keeping a heated pool running and maintained. 

Unlike a comfy hotel bed or rain shower, dining and conference equipment rarely get great write-ups from guests or attendees – but if you get it wrong, you sure can expect to hear about it.

Psychology plays a deeper role in online hotel booking decisions than you may think, particularly when it comes to building trust among hotel consumers.