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Thursday, May 25, 2017
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Tag Archives: guests

Corporate travel industry must adapt to modern sharing economy

The ‘sharing’ economy is likely to affect corporate travel agencies unless they can prepare themselves to leverage the disruption to their advantage, according to business development director at ANZ, Murray Warner. “Just as Uber disrupted the taxi business, the corporate travel industry is concerned about how the sharing economy might affect their business models. Traditionally, many businesses have relied on …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Mobile payments preferred by business travellers

The International Travel Management Study (ITMS) for 2017 has revealed almost half of business travellers worldwide have already made mobile payments (44 percent) and business travellers in the Asia Pacific region are even further ahead with 62 percent of all business travellers using this technology. However, although 44 percent have paid with a mobile device significantly more have made those …

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Holiday Inn Express opens its doors in central Brisbane

Holiday Inn Express Brisbane Central is bringing to savvy travellers visiting downtown Brisbane, with an official launch last week. The hotel offers everything guests need and more, appealing to travellers seeking a place to rest, recharge and can get on their way. Showing off its 226 rooms and expansive public spaces, the hotel brand officially opened in Brisbane’s Spring Hill …

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Stay and Walk Sydney’s historic Tank Stream

Sydney’s newest international hotel, The Tank Stream, is offering visitors to Sydney an opportunity to combine contemporary comfort with accommodation – with a stay that includes a historical discovery tour. The tour traces the path of the city’s original life-source, the Tank Stream. When the First Fleet arrived in 1788, it was meant to have established the colony at Botany …

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Guests offered ‘hotel package of a lifetime’ with Sofitel’s Golden Ticket

One of the most anticipated luxury hotel opening of the decade – Sofitel Sydney Darling Harbour – is celebrating the launch of its online bookings by offering one lucky person the Golden Ticket of a lifetime. The Golden Ticket comprises 9 double pass tickets to events and quintessential Sydney experiences for two people. Some of the key events include tickets to …

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3 world premieres, 4 Australian exclusives and an installation of 1.1 million balls

Exclusive to Sydney this Summer, the Cutaway at Barangaroo Reserve will be transformed into a surreal beach comprising 1.1 million translucent balls; the essence of Sydney will be distilled into a singular scent; and a team of contemporary dancers will perform an adrenaline-fuelled ‘soccer’ match as part of the eclectic line-up at Sydney Festival 2017. A strategic partnership between Destination …

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AccorHotels and LinkedIn team up on app

All AccorHotels guests will be encouraged to use Business Check powered by LinkedIn, following the new partnerships. The mobile app allows travellers to identify people in their professional network who are based in the city they are in and suggests relevant profiles to connect with, enabling professionals to stay connected on the move. Romain Roulleau, senior vice president for e-commerce & …

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Rio hotels see larger Olympics boost than London and Beijing

Rio de Janeiro’s hotel industry saw a substantially larger impact as host of the 2016 Summer Olympics than London in 2012 and Beijing in 2008, according to data from STR. During the month of August, Rio de Janeiro hotels posted a 199.2% surge in average daily rate (ADR) to BRL1,250.26. That rate spike, coupled with a 26.6% increase in occupancy …

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Video killed the reviewer’s stars

The ability of guests to remain technologically connected has become as integral to the hotel experience as the quality of fittings or the receptionist’s welcoming smile. Upon arrival, guests are far more likely to be logging multiple devices into the wifi network than testing out the pillows or mini-bar offering. Hotel guests now expect seamless streaming of multimedia across a …

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