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Tag Archives: guests

TripAdvisor launches ‘enhancements’

TripAdvisor has announced the launch of Storyboard, a new photo tool that aims to make it easy for managers to blend together their best photos and top reviews into a promotional preview of their accommodation that engages potential guests. 

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Are sleeping pods putting airport hotels at risk?

Over the past five years, futuristic ‘sleeping’ pods have been taking root everywhere from airport lounges to inner city bars. Varying in size, shape and price-per-hour, the simple sleeping solution is ideal for tired travellers who are waiting for their next flight – but what impact does this have on traditional budget airport accommodation?

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Guest requests & what’s behind the desk

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to is hotel reception – but where should hotels draw the line with personal guest supplies, and how much can guests really expect to get for free? AccomNews asked both budget and luxury hotels what items reception should have on hand.

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Corporate travel industry must adapt to modern sharing economy

The ‘sharing’ economy is likely to affect corporate travel agencies unless they can prepare themselves to leverage the disruption to their advantage, according to business development director at ANZ, Murray Warner. “Just as Uber disrupted the taxi business, the corporate travel industry is concerned about how the sharing economy might affect their business models. Traditionally, many businesses have relied on …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Mobile payments preferred by business travellers

The International Travel Management Study (ITMS) for 2017 has revealed almost half of business travellers worldwide have already made mobile payments (44 percent) and business travellers in the Asia Pacific region are even further ahead with 62 percent of all business travellers using this technology. However, although 44 percent have paid with a mobile device significantly more have made those …

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