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guests

Australian travel operator collapses within days of Thomas Cook

Thomas Cook's collapse entirely eclipsed news of an Antipodean travel agency’s demise, and the ramifications for another iconic global travel…

Tips and tricks to improve your direct bookings

A number of key trends will have an increased impact on your ability to drive direct hotel bookings.

Train your team on language of hospitality excellence

As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.

How to score a bigger marketing budget

Budgeting season is the perfect opportunity for marketing and ownership to set and align expectations for the coming year.

Telegraph your property with the right signage

When visitors arrive, a sign is their first point of contact with you and a well located and designed one…

Hyde brings LA glamour to Perth

Pool parties and giant cocktails are on the menu of Perth’s hottest new hotel venue.

What are the ‘givens’ guests expect from their accom?

With emerging technologies and evolving guest needs, hotels are having to play catch up...

Five ways accom marketers stumble on the way down the aisle

Don’t drop the ball on big wedding business.

The biggest guest turn-off revealed

A survey of 2000 regularly travelling Brits has unveiled their biggest check in no-nos - and a few of their…

Why device charging matters to accom

You should be eyeing the latest device chargers as a way to make an ever-techier clientele feel at home in…

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