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guests

Toddler dies in unfenced holiday park dam

The father of a toddler who drowned at a South Australian camp ground on Sunday morning is calling for the…

What to do in a financial crisis

I have lived and managed through a few past crises, the Gulf War, dot com, SARS and the financial crisis.…

What to do when the phone stops ringing

An old GM of mine was fond of this statement. He usually came at it from the other end of…

Landmark Gold Coast resort re-launches with $12 million vision

Paradise Resort Gold Coast re-opened its doors this week, with new owner Jerry Schwartz pledging $12 million towards a wholesale…

Moteliers who charged guest over “damaging” review forced to close doors

Moteliers who charged a guest $50 for leaving an unfavourable review say the ensuing backlash has forced them to close.

Managing revenue amidst APAC travel restrictions

What should hoteliers consider when seeking to address the business challenges posed by the emergence of COVID-19?

Aus hotels show growth as all around tumble

Australia is alone among its Asian neighbours in so far avoiding plunging hotel occupancy due to coronavirus and posting gains…

Sitting pretty: How to make outdoor settings work for your accom

Soaking up al fresco moments is one of the great joys of a holiday getaway.

Decoding the guestprint: How to give guests what they want by knowing them well

Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics.

Scathing coroner recommends Dreamworld for prosecution

Dreamworld’s "systemic failure" in relation to "all aspects" of safety has been laid bare in a withering assessment by the…

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