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guests

Legends crowned and millions pledged in tourism’s night of nights

Australia’s best tourism businesses were honoured at the glittering Qantas Australian Tourism Awards held in Tasmania’s Cataract Gorge last week.

Guest personalisation: What it is, and what it is not

There’s nothing that makes a stay feel less personalised than poor attempts at personalisation.

Wedding party “violated” in latest hidden camera fiasco

Members of a bridal party are demanding a refund from their accommodation after discovering a hidden camera in a living…

Motels and the hapless, the homeless and the hopeless

It is too depressing to watch parents raising children in motel rooms, not sending them to school because they cannot…

Tapping into the bottled water revolution

Australians buy $700 million of bottled water annually - despite the fact that it flows freely from every household tap.

Historic party pad reveals lavish guestroom upgrades

The award-winning Mount Lofty House, part of AccorHotels’ MGallery by Sofitel brand, had revealed the completion of its latest guest…

Rise of the machines: Will hotels ever rely on a robotic workforce?

If machines are eventually able to display a convincing range of human emotions, would knowing that these emotions were effectively being…

Byron’s short lets damaging housing availability, research shows

Landlords keen to list properties on Airbnb are forcing tenants out of Byron Bay’s long-term rentals, a new university study…

Driving sales: the utes accom can’t live without

The goal of any accommodation is to entice guests to return; and delivering weary travellers to their rooms in comfort…

Tourism body denies Expedia negligence claims

A Queensland tourism authority has hit back at claims of incompetence over its partnering of US OTA giants on regional…

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