guests

The Gold Coast was Australia’s top performing hotel market in 2018, its hosting of the Commonwealth Games touted as a…

A New Zealand couple has won the right to shorten a fixed-term rental lease after becoming frightened by the behaviour…

What happens when a hotel marketer wants to attract guests from across age groups? 

States and territories have agreed to a nationwide construction ban on the use of combustible cladding.

A slab of seal poo collected for scientific research in New Zealand has been found to contain a USB stick…

While accom providers take guest reviews on TripAdvisor seriously, they often fail to monitor social media feedback just as closely.

As accommodation marketers, we have dozens of metrics to deal with….but we humbly suggest there’s one that should matter more…

The head of Australia’s largest serviced apartment group is urging the industry to embrace Airbnb.

Translation fails can be downright hilarious, but they sure aren’t funny or amusing to a business owner whose brand has…

Your cancellation policy should spell out what happens if a booking is cancelled by you or your guest because, due…