guests
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Developments
Australian travel operator collapses within days of Thomas Cook
Thomas Cook's collapse entirely eclipsed news of an Antipodean travel agency’s demise, and the ramifications for another iconic global travel…
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Management
Tips and tricks to improve your direct bookings
A number of key trends will have an increased impact on your ability to drive direct hotel bookings.
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Industry
Train your team on language of hospitality excellence
As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.
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Industry
How to score a bigger marketing budget
Budgeting season is the perfect opportunity for marketing and ownership to set and align expectations for the coming year.
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Industry
Telegraph your property with the right signage
When visitors arrive, a sign is their first point of contact with you and a well located and designed one…
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Developments
Hyde brings LA glamour to Perth
Pool parties and giant cocktails are on the menu of Perth’s hottest new hotel venue.
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Industry
What are the ‘givens’ guests expect from their accom?
With emerging technologies and evolving guest needs, hotels are having to play catch up...
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Events
Five ways accom marketers stumble on the way down the aisle
Don’t drop the ball on big wedding business.
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Industry
The biggest guest turn-off revealed
A survey of 2000 regularly travelling Brits has unveiled their biggest check in no-nos - and a few of their…
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Industry
Why device charging matters to accom
You should be eyeing the latest device chargers as a way to make an ever-techier clientele feel at home in…
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