guests
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Developments
Toddler dies in unfenced holiday park dam
The father of a toddler who drowned at a South Australian camp ground on Sunday morning is calling for the…
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Industry
What to do in a financial crisis
I have lived and managed through a few past crises, the Gulf War, dot com, SARS and the financial crisis.…
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Industry
What to do when the phone stops ringing
An old GM of mine was fond of this statement. He usually came at it from the other end of…
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Developments
Landmark Gold Coast resort re-launches with $12 million vision
Paradise Resort Gold Coast re-opened its doors this week, with new owner Jerry Schwartz pledging $12 million towards a wholesale…
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Industry
Moteliers who charged guest over “damaging” review forced to close doors
Moteliers who charged a guest $50 for leaving an unfavourable review say the ensuing backlash has forced them to close.
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Industry
Managing revenue amidst APAC travel restrictions
What should hoteliers consider when seeking to address the business challenges posed by the emergence of COVID-19?
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Developments
Aus hotels show growth as all around tumble
Australia is alone among its Asian neighbours in so far avoiding plunging hotel occupancy due to coronavirus and posting gains…
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Industry
Sitting pretty: How to make outdoor settings work for your accom
Soaking up al fresco moments is one of the great joys of a holiday getaway.
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Industry
Decoding the guestprint: How to give guests what they want by knowing them well
Your guests are unique. Their passions, journeys, and personality traits push them beyond easily defined demographics.
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Developments
Scathing coroner recommends Dreamworld for prosecution
Dreamworld’s "systemic failure" in relation to "all aspects" of safety has been laid bare in a withering assessment by the…
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