Saturday, May 26, 2018

Tag Archives: guests

What guests want & hotels need

Unlike a comfy hotel bed or rain shower, dining and conference equipment rarely get great write-ups from guests or attendees – but if you get it wrong, you sure can expect to hear about it.

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Sunshine Coast to host major convention

The Association of Australian Convention Bureaux (AACB) will hold their annual conference on the Sunshine Coast in August 2018, reinforcing the increasing importance to the region’s economy, as one of the fastest growing business event destinations in the country.

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Adelaide hotels win Ashes

Adelaide reported the highest hotel performance levels among the five Australian markets to host The Ashes cricket series according to an analysis by STR.

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True hospitality starts with the human heart

As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once thing I have learned is that the level of authentic and genuine hospitality, which travellers treasure the most, has little to do with the number of stars or diamonds hanging on a plaque behind the front desk.

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