guests
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Developments
Court ban to fuel hospitality labour boom?
A Federal Court decision that Australia’s ‘backpacker tax’ illegally targets some foreign nationals could lead to a boom in overseas…
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Developments
Disney World compelled to compensate ‘serial complainers’
An English couple who checked into a Caribbean Beach Resort room at Disney World in Florida claim they were given…
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Developments
Traditional owners shunned as island paradise opens to visitors
An abandoned private island has been leased by a hotel group and turned into an adults-only luxury glamping resort -…
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Industry
Epic hospitality training
EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Industry
Hoteliers vs Muggles?
The hospitality jargon on your website might be penalising your direct reservations
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Industry
OTAs have “positive impact” on Australia, new research suggests
OTAs support one in four Australian tourism jobs and generated a quarter of the $28.4 billion spent by international tourists…
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Developments
Airbnb declares war on party houses following Halloween shootings
The world’s largest short-stay platform will act to ban party houses globally in the wake of a deadly shooting at…
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Developments
Frustration over adult booking prompts tourist to flood accom
A 28-year-old New Zealander has avoided jail time after he flooded his Gold Coast tourism accom in an effort to…
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Industry
Why a marketing agency can’t guarantee bookings
I wish to debunk some myths and tell some home truths about working with a marketing agency.
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Developments
Will TripAdvisor’s ‘book direct’ ploy change the game?
TripAdvisor has launched a ‘book direct’ button within its Sponsored Placements platform which it claims will boost profits for accommodation…
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