Monday, May 28, 2018

Tag Archives: HMSA

CRM success is built on partnerships

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

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Get with the times: customer service

A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes to giving friendly service. Accomnews explored why good customer service is harder to achieve than ever, and what it takes to create a holistic customer service experience for all demographics.

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The power of packages

Drew Bowering from the Expedia group shared his top tips with Accomnews to help hoteliers strategically manage package offerings to attract diverse travellers and optimise revenue.

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AccorHotels makes a move in Mudgee

AccorHotels has announced that Parklands Resort and Conference Centre has joined the AccorHotels portfolio. The hotel will undergo a refurbishment to bring it in-line with the Mercure brand standards, and the hotel will rebrand to Mercure Mudgee in 2018.

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