hospitalityHow and why the hospitality industry must embrace sustainability in 2020 4 years ago Across the hotel industry, major chains and independent properties alike are ramping up their efforts to become more sustainable. It’s…Train your sales and reservations team to show compassion for cancellations 4 years ago As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…“Heartbreaking”: Industry staring into the abyss 4 years ago Some 90,000 hospitality workers were stood down this week as Australia’s coronavirus restrictions forced the closure of restaurants, bars, clubs,…Star’s $2b Gold Coast plan fast tracked after Sydney rejection 4 years ago Days after NSW vetoed Star Entertainment's expansion plans, the Queensland government has moved to fast track a $2 billion upgrade…Epic hospitality training 4 years ago EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…“The best in world-class product”: NSW rewards its accom superstars 5 years ago NSW celebrated its hotel stars at the glittering TAA Awards in Sydney last week.How to stand out in a crowd of competitors 5 years ago The hotel industry can be a fierce battlefield, especially as home sharing rises as a disrupter in an already cluttered…Which Australian uni is among the world’s best for tourism training? 5 years ago An under-the-radar Queensland university has been ranked second in the world for the quality of its hospitality and tourism management…Financial pressures leave hospitality workers with minimal savings 5 years ago Many hospitality workers have little to no savings as they battle to afford rents, mortgage repayments and bills, new data…“We must act now”: Skills crisis drives TAA training overhaul 5 years ago Australia’s multi-billion-dollar hospitality sector will need 123,000 more employees next year according to hospitality’s newest CEO.Next»