Sunday, June 24, 2018

Tag Archives: hospitality

Use new technology to deliver authentic hospitality

It has come to pass that the number of phone calls made has declined, and at most hotels the job of PBX Operator has been folded into the front desk. Guests now receive personal calls directly on their mobile phones, and hotel websites answer most basic questions that guests used to call about such as directions or transportation. In the meantime, the number of reservations booked online has increased while voice reservations have declined.

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EXCLUSIVE: Sarah McCully talks shifting development at Choice Hotels

The former general manager of Star Ratings and BIG4 alumnus spoke with accomnews about her brand-new role at Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups. “Coming from BIG4, I believe that I have a foundation of knowledge on why people buy into a franchise as well as an understanding of what makes a franchise model successful,” she …

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Impact of the federal budget on the accommodation industry

Bankwest’s chief economist told accomnews there are “no specific measures” targeting accom providers and owners in the new budget, despite a buoyant sector thriving on an uptick in Asian tourists, serviced apartment popularity and relatively weak tourist destination dollar. This is the conclusion of the Industry Overview Report on the accommodation industry, published by Bankwest as part of its Business Insights series. The …

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Adrian Zecha and Harry Triguboff to receive First Awards at HotelsWorld 2017

Each year at HotelsWorld, the First Awards are presented to recognise and honour the contribution of true industry pioneers. Awards are announced in the categories of Australia First and Global First. Prior recipients include: KP Ho, Paul Constantinou, Richard Hartman, the Vidor Family, Richard Bailey, David Seargeant, Rachel Argaman and the Farrell Family. First Awards move away from the concept …

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Scholarship winner innovates housekeeping trolley

The Weatherdon Project scholarship is awarded each year to a hospitality student of the International College of Management. Presented by the Weatherdon Corporation in association with the International College of Management, Sydney (ICMS), the scholarship is a testimony to innovation in the hospitality industry. This year it was presented to Norwegian student, Marius Lie. Mr Lie came up with the …

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Vivid Sydney’s lights heat up hoteliers’ winter nights

Last-minute demands for Sydney hotels will likely spike in coming weeks, with the ‘high voltage’ of arrivals in town for Vivid Sydney Festival. Expedia group data has revealed nearly 80% of stays were booked during the festival or within one month of the opening night in 2016, boosting occupancy and higher room rates during the traditionally quieter months, and visitor …

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How to remove friction from your guest’s hotel booking experience

Customer friction is one of many barriers that may prevent a traveller from completing their booking, but the good news is, it’s one of the easiest to solve. Customer friction is usually caused by a problem, or multiple small problems, that adversely affects the guest experience, causing the guest to abandon a booking or leave a negative review. Arising in …

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Are your penalty rates about to be cut?

The Fair Work Commission has just announced its decision to reduce weekend penalty rates. Have your say now: should Sunday rates be the same as Saturday’s? What would be the impact on your business? Prior to this announcement, the Turnbull government suggested it would honour whatever decision was made while the labour opposition remained skeptical about the timing of the decision. Broadly, the decision recommends that part-time and …

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Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this month …

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Hospitality robot introduced to Australia

A new innovation in hospitality will be on display this week, as Konica Minolta’s Asia-Pacific Business Innovation Centre (BIC) will be showcasing Navi, a robot who is set to make ordering room service more fun. Potential customers, partners, and tech geeks alike can meet the robot, who collects and delivers room service meals and drinks from the hotel kitchen and …

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