hotel guests
The five easy steps to making guests happy
1) Keep things simple. It’s easier to relax when there’s less clutter. 2) Offer something authentic. If you’re a little…
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Industry
Your lobby music is terrible
It might sound weird... but here's some alternatives to annoying (overplayed) lobby music that you and your guests might love…
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News
How often do your guests cause a stink?
I am not talking about them ‘making a complaint’, I am talking literal stink!
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News
What makes for a bad night at a hotel?
A poor hotel experience is no laughing matter but a new survey turned-up some notable write-in responses highlighting the cause…
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News
Choice Hotels adds more rooms to Melbourne offering
Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups, has announced the addition of Comfort Hotel East Melbourne to…
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Housekeeping
Housekeepers: an easy target for sexual harassment
Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can…
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